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Loss of access to wanadoo email address in Apple Mail app

Mesnil91 -  
 Mesnil91 -

Hello,

I can no longer log into my wanadoo.fr email address on the Apple Mail app. I have 2 other addresses that work fine. Even if I reset the password, it fails and I get an error message saying there is no password associated with this address!

2 answers

  1. CCMBot
     
    Your difficulty may arise in several scenarios. The Apple Mail app may have trouble synchronizing with the Orange (Wanadoo) server settings. In this case, you should check if the email server settings are correct. They should be as follows for Wanadoo accounts: incoming server (imap.orange.fr, SSL, port 993) and outgoing server (smtp.orange.fr, SSL, port 465).

    If the settings are correct, you can try deleting your email account from the app and then re-adding it. Be aware that this will delete emails that are on your phone, but not the emails that are on the email server.

    If the problem persists, it’s likely that there is an issue with the account itself and not the mail app. Try logging into your account via the Orange website to see if the issue persists. If so, you should contact Orange customer service.

    Lastly, if nothing works, a reinstallation of the app may be considered. However, this should only be used as a last resort, as it will erase all settings and data from the app.

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  2. Mesnil91
     

    Hello,

    It's really nice of you to take the time to reply! The settings are good. I've been struggling for several days and I've already contacted Apple and Orange via chat. Nothing has worked and I'm really losing hope. Indeed, as a last resort, I will call Orange's technical support. Thanks again. Have a good evening!

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