Connected mobile to PC, I no longer have access.
Solved
pistouri Posted messages 19085 Registration date Status Contributeur Last intervention -
Hello,
I installed the "Link to Windows" app on my Windows 11 PC.
On the other hand, I installed "Your Phone Companion" on my Android mobile.
Until 3 days ago, I was receiving SMS, photos, and contacts on my PC without any problems. Now I no longer have access to them. Each time, on either side (PC or mobile), I am prompted for permissions, which I have granted.
I updated "Your Phone Companion".
I must admit I no longer know how to retrieve SMS and photos on the PC.
On the mobile, I can see the name of the PC, and it says "connected".
On the PC, "Link to Windows" opens, but that's it.
Could you please help me clarify this issue?
Thank you in advance,
6 answers
Hello,
I'm experiencing the same problem.
This happened after a Microsoft Store update..
Or:
And every time, I go through the procedure below:
On the PC:
Uninstall ''Mobile Connect'' on W11.
Settings ►Apps►Installed Apps
In the list, scroll down to ►Mobile Connect
Click on the three horizontal dots then click on ►Advanced options
Scroll down to the section ►Reset
Click on ► Reset (no data loss).
Note that ''Uninstall'' is grayed out.
On the mobile smartphone:
Uninstall the app ► Link to Windows
On the PC:
Install from the Microsoft Store ==► Mobile Connect
On the mobile smartphone:
Go to the Play Store and install ==► Link to Windows
Start by installing Mobile Connect on the PC.
As it requires permissions, install Link to Windows simultaneously on the smartphone.
One of the trickiest steps is scanning the QR code on the PC.
No need to launch the camera on the smartphone.
Once this step is done, there are many other permissions to accept on the smartphone, and finally, we reach the end of the last step.
The data (SMS, photos, messages) are not always visible once the steps are completed.
A restart of the PC or Mobile Connect on the PC is sufficient.
See you later!
I bring a clarification that may be important, but is not one.
The box is grayed out in the W11 settings when trying to uninstall the Mobile Connect application.
The ''Reset'' option is sufficient, it's almost the same thing.
For example, it is possible to uninstall Mobile Connect with IObit Uninstaller
In this example, it is with the portable version of IObit Uninstaller.
After changing the language (it's in Settings).
Once in French, click on the left menu =► Windows Apps
In the top box type =► mobile connect
Check the box mobile connect
Click on =► Uninstall
Check the box to create a restore point.
Follow the procedure:
Select all registry keys and click Uninstall
Then, go to the Microsoft Store and get Mobile Connect to install it.
This essentially amounts to ''Resetting' the Mobile Connect application in the W11 settings.
See you later!
Installation or Resetting of the Mobile Connected application on PC and smartphone.
There are plenty of tutorials on the Web, which can be quite confusing when it comes to installing the Mobile Connected application. (Your phone was the previous name).
And with regular updates, the installation or reinstallation varies slightly each time.
Here is the latest procedure that will serve as a memo.
Let's take the case where the Mobile Connected application on the PC does not work, is stuck, or does not synchronize.
On the PC:
Uninstall ''Mobile Connected'' on W11.
Settings ►Apps►Installed Apps
In the list, scroll down to ►Mobile Connected
Click on the small horizontal dots then click on ►Advanced options
Scroll down to the section ►Reset
Click on ►Reset (no data loss).
Note that the ''Uninstall'' box is grayed out.
On the mobile smartphone:
Uninstall the application ►Link with Windows
Installation of the Mobile Connected application on PC and smartphone
On the PC:
Install from the Microsoft Store ==►Mobile Connected
On the mobile smartphone:
Open the Play Store and type in the search box ==► link with Windows
Install and open link with Windows
On the PC:
Open Mobile Connected.
It asks to link the PC with the smartphone:
On the mobile smartphone:
Click on ==► Link your mobile device and your PC
Click on =►Continue
Asks to scan the QR code on the PC:
On the PC:
A QR code appears:
Bring the smartphone and position it in front of the scanning box, it's quick.
In the next window a PIN code is requested:
3 minutes delay to enter it on the smartphone.
On the mobile smartphone:
Type the numbers and letters of the QR code (respect case sensitivity).
Click on =► Continue
You will be asked for your Microsoft account password.
Validate and click on =►Allow
On the PC:
Permissions are requested.
On the mobile smartphone:
Click on ==►Allow
Click on ==►Allow
Click on ==►Allow
Click on ==►Allow or Deny (You can refuse assistance)
The association with the PC is complete.
On the PC:
Click on =► Continue
Getting started with the application:
Last step:
Complete the setup of your notifications:
Click on ==►Open device settings...
On the mobile smartphone:
Click on =►link with Windows
Click on =► Allow access to notifications
Click on =► Allow
A+
Hello,
Once Mobile connected is associated with the smartphone, the application launches on Windows PC startup.
We can leave it as is.
Let's see how to disable it:
Solution 1:
Right-click on the Start button.
Click on the line =►Settings
Or use the keyboard shortcut Windows + i (i for Isidor).
In the left menu, click on =►Applications
Click on =► Startup
In the list of applications launched at startup, locate Mobile connected.
Disable the highlight.
Mobile connected will be disabled on the next startup of the PC.
Solution 2:
Right-click on the Start button.
Click on the line =►Task Manager
With W11 click on the 3 vertical lines located at the top left.
Click on the line =►Startup applications
Locate Mobile connected in the list.
Right-click on Mobile connected.
Click on =►Disable
Mobile connected will be disabled on the next startup of the PC.
Cheers!
Add Connected Mobile to the Windows taskbar:
Click on the Start button or the Search box on the taskbar.
In the Search box, type =► connected mobile
Click =► Pin to taskbar
Connected Mobile icon on the taskbar.
Repeat the same procedure to pin Connected Mobile in the Start menu.
This is to free up space on the taskbar.
See you!
