View original (French)

Error code 0xc00000e9 when TPM 2.0 is enabled.

Alex_dmy Posted messages 4 Status Member -  
Redbart Posted messages 20952 Registration date   Status Member Last intervention   -

Hello,

for some time now, I have been unable to enable TPM 2.0 after creating a bootable Windows USB drive. When TPM 2.0 is enabled, my PC starts with a blue screen telling me there is a problem with a system file in System32 "Winload.efi" and an error code "0xc00000e9". Apparently, this message occurs because a required device is not connected or is inaccessible. But I absolutely have no idea which device it is. I suspect that my SSD might be faulty or that it could be the TPM module on the motherboard. In your opinion, how can I resolve this issue? (Motherboard: Asus ROG Strix B450-F Gaming) (Processor: Ryzen 7 2700X) (SSD: Transcend TS512GMTE220S)

7 answers

  1.
    Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    Hello - set everything in the BIOS to auto or initialize - an update is available - https://rog.asus.com/fr/motherboards/rog-strix/rog-strix-b450-f-gaming-model/helpdesk_bios/

    0
  2. Alex_dmy Posted messages 4 Status Member
     

    Thank you very much for your response, I have already updated my BIOS to this version and reset my BIOS at the same time.

    0
  3. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    Is your Windows still stuck? - Which version of Windows? - Which software to create the bootable USB?

    0
  4. Alex_dmy Posted messages 4 Status Member
     

    My Windows gets stuck only when Trusted Computing is enabled for TPM 2.0, but if I disable it, my PC restarts without having TPM 2.0. I'm on Windows 11 22H2 and I used Rufus as the software to create the bootable USB drive. Thank you for your response.

    0
  6. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    The status of the TPM is certificate: ready, storage: ready - in the BIOS, the TPM is that of the firmware, initialization or renewal: disabled - no BitLocker activated in Windows - I do not understand where this "trusted computing" comes from.

    0
  7. Alex_dmy Posted messages 4 Status Member
     

    The trusted computing is something in the BIOS that provides access to "Security device support" and that's what I need for TPM 2.0, and it's also what prevents my PC from booting.

    0
  8. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    I did not see this term in the "asus" bios, I will look for it

    I set my bios to French - I saw - *Select the TPM device: choice 1 enable firmware TPM, choice 2 enable dedicated TPM - confirmed choice 1 the firmware/bios one since no added TPM - *Clear the TPM to return to factory settings, choice: enable or disable confirmed "disabled" - enabling is only useful during installation to initialize the TPM
    0