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Driver timeout error on AMD

Tyad310 -  
 alpagaffeur -

Hello,

I have a new PC for a few months now with an AMD Radeon RX 7900 XTX GPU and an AMD Ryzen 9 7950X 16-Core Processor
I played the early access version of Baldur's Gate 3 and now that it is finally released, I returned to it. Unfortunately, the game freezes and then crashes, and I get two messages. One from AMD software and the other from Direct X (which I’ll include below). My drivers are up to date (downloaded from touslesdrivers) and Windows 10 is also up to date, so I can't seem to fix the problem

Thanks for the help, I really need it x)

11 answers

  1.
    flo88 Posted messages 28486 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     

    Hello

    The game is not finalized, we need to wait for patches and updates, both on the development side and the driver side.

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  2. Tyad310
     

    Great... no solution then, just waiting patiently?
    Yet during the early version etc., I had 0 crashes, everything was fine

    Thanks anyway for the reply :)

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  3. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Give the hardware identification number of the AMD card
    Look at this --> Find the device identification number
    Post the number in your next message.
    Example image:

    -----------------------------------------------------------------------------------------------------

    What is the version and date of the driver currently?
    Example image:

    ----------------------------------------------------------------------------------------------------------

    Brand and model number of the PC or motherboard?
    Windows + R
    Type --> msinfo32.exe and OK
    Look in Manufacturer and Model
    Example image:

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  4. Tyad310
     

    Hello! So,

    The identification number of my graphics card is: PCI\VEN_1002&DEV_744C&SUBSYS_79011EAE&REV_C8

    For the driver version and date (after research, they say it's the latest version):
    Date: 07/27/2023 Version: 31.0.21023.3004

    For the motherboard:

    Manufacturer: Default String Model: X670E Steel Legend

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  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Download and install --> 7Zip 64 bits

    Download this driver --> AMD

    Right-click on the driver --> amd-software-adrenalin-.......exe
    Select --> 7Zip
    Choose --> extract to "amd-software-adrenalin-.......\"

    Uninstall the card properly with DDU
    Check out this tutorial, step 2 --> Display Driver Uninstaller
    Restart the PC

    Go to device manager
    Right-click on the device
    Update driver
    Browse my computer for driver software
    Choose from a list of available drivers...
    Have Disk
    Browse
    Go to the unzipped driver folder --> amd-software-adrenalin-.......
    Folder --> Packages
    Folder --> Drivers
    Folder --> Display
    Folder --> WT6A_INF
    Select the file --> u0394350.inf and OK.
    Restart.

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  7. Tyad310
     

    After doing everything correctly twice, the problem still persists even though I thought it had been resolved; the game eventually froze and then crashed.

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  8. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
     I thought the problem had been fixed, but the game ended up freezing and then crashing.

    Maybe wait for an update as mentioned by flo88.

    Good luck.

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  9. flo88 Posted messages 28486 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     

    Hello

    It could also be that the problem is hardware-related; you have a processor and a graphics card that are real heat sinks....

    Check the temperatures during gaming with HWMONITOR to see the maximum recorded.

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    1. Tyad310
       

      I'm going to check with the software, plus I have water cooling to prevent it from overheating too much (a NZXT Kraken Z73) and it’s only on this game that I crash since the game was released, and I play more demanding games (like Star Citizen for example) and normally it runs fine in-game.

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    2. Tyad310
       

      I allow myself to UP after a session, I have the text format just in case but I didn't see any particular problem (the CG 80°C max and the processor 55°C if I read correctly) so no major overheating at least in my eyes, I don’t have a lot of knowledge about this though.

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  10. flo88 Posted messages 28486 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     

    Hello
    There is indeed nothing unusual about the temperature, even if 55° under load with this CPU is surprising, water cooling or not, your problem lies elsewhere, probably in line with my first hypothesis.

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    1. Tyad310
       

      Alright, we will wait for the future updates then. Thanks for the help :)

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  11. fx.deneb
     

    Hello, I have the same issue as you. And I think the problem came with the game update on 08/11/23. I think we need to wait a bit. The game works better when launched as an administrator and directly through its local .exe "bg3_dx11.exe", choosing DirectX11. But I think we need to wait for an update.

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  12. alpagaffeur
     

    Hello, same issue with Cyberpunk and Battlefield 2042

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