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USB headset not detected

Kaiho_6225 Posted messages 17 Status Membre -  
Bennebenne Posted messages 1 Registration date   Status Membre Last intervention   -

Hello,

I recently bought a wired headset with USB connectivity, but when I plug it in, my computer is unable to detect it.

I am using Windows 11 on a Lenovo laptop.

Thank you in advance for your response.

6 réponses

Réponse 1 / 6
Panth33ra Posted messages 23007 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Specify which wired headset (brand and model). If it is not detected, they will need to install its driver to make it work.
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Kaiho_6225 Posted messages 17 Status Membre 4
 

It's a Qilive headset, the Q.3567, I've already tried to look for its drivers but couldn't find them.

And when I asked for help from the brand's support, the person who replied told me that this headset didn't have drivers :/

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Panth33ra Posted messages 23007 Registration date   Status Membre Last intervention   2 346 > Kaiho_6225 Posted messages 17 Status Membre
 

Indeed, there are no drivers for this headset. Check if Windows 11 is up to date.

Source : Gaming products from the Qilive brand

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Kaiho_6225 Posted messages 17 Status Membre 4 > Panth33ra Posted messages 23007 Registration date   Status Membre Last intervention  
 

Yes, my Windows has all the updates; I just checked since yesterday.

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Réponse 2 / 6
linformaticienofficiel Posted messages 19 Status Membre
 

Hello,

Can you try this driver?

(Only use links to official and verified suppliers, thank you. Moderation.)

(Download the file and extract it to the desktop, open Device Manager → click on your computer's name → action → add legacy hardware → next → install the hardware that I manually select from the list → show hidden devices → next → provided disk → browse → desktop → select the file → install and finish)

Awaiting your feedback :)
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Kaiho_6225 Posted messages 17 Status Membre 4
 

Hello,

After downloading, what should I do?

Thank you in advance for your response.

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linformaticienofficiel Posted messages 19 Status Membre > Kaiho_6225 Posted messages 17 Status Membre
 

I have modified my response by giving you the instructions

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Kaiho_6225 Posted messages 17 Status Membre 4 > linformaticienofficiel Posted messages 19 Status Membre
 

Okay, thanks.

I just did it and it gave me this message:

"The following hardware has been installed:

Android ADB Interface

The software for this device is now installed, but it may not work properly.

This device cannot start. (Code 10)"

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Kaiho_6225 Posted messages 17 Status Membre 4 > linformaticienofficiel Posted messages 19 Status Membre
 

Unfortunately, I did everything you said but without success :/

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Kaiho_6225 Posted messages 17 Status Membre 4 > linformaticienofficiel Posted messages 19 Status Membre
 

The headset has two jack connections (microphone and headphones) and a USB connection; it's the latter that is causing the problem, and I cannot use the microphone because my computer does not have enough jack ports.

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Réponse 3 / 6
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669
 

Hello,

Connect the headset to the PC:

Windows + R
Type --> devmgmt.msc and OK.

Do you have a section --> other devices?
If yes, what is the problematic device?

Is the audio headset still showing an alert?
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Kaiho_6225 Posted messages 17 Status Membre 4
 

Hello,
No section for other devices

And the headset does not appear in the list of devices.

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Réponse 4 / 6
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669
  
 And the headset does not appear in the list of devices.

No alerts in USB bus controllers?
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Kaiho_6225 Posted messages 17 Status Membre 4
 

No none

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Réponse 5 / 6
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669
 

Start
Settings
Bluetooth & Devices
Click on Add a device
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Kaiho_6225 Posted messages 17 Status Membre 4
 

It's to add a Bluetooth device, right? My headphones are wired, so it doesn't work.

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Réponse 6 / 6
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669
 

Have you still tried it? It says Bluetooth and Devices

If not, try this:

Control Panel
All Control Panel Items
Devices and Printers
Add a device
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Kaiho_6225 Posted messages 17 Status Membre 4
 

I tried both ways and it didn't work :/

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kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669 > Kaiho_6225 Posted messages 17 Status Membre
 

Is the headset properly connected?
If so, have you tried another port?

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Kaiho_6225 Posted messages 17 Status Membre 4 > kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention  
 

Yes, I tried all the USB ports.

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kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669 > Kaiho_6225 Posted messages 17 Status Membre
 

Sorry, no more ideas!

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Kaiho_6225 Posted messages 17 Status Membre 4 > kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention  
 

No worries, thanks anyway!

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