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USB headset not detected

Kaiho_6225 Posted messages 17 Status Member -  
Bennebenne Posted messages 1 Registration date   Status Member Last intervention   -

Hello,

I recently bought a wired headset with USB connectivity, but when I plug it in, my computer is unable to detect it.

I am using Windows 11 on a Lenovo laptop.

Thank you in advance for your response.

6 answers

  1.
    Panth33ra Posted messages 23146 Registration date   Status Member Last intervention   Ambassadeur 2 362
     

    Hello,

    Specify which wired headset (brand and model). If it is not detected, they will need to install its driver to make it work.

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    1. Kaiho_6225 Posted messages 17 Status Member 4
       

      It's a Qilive headset, the Q.3567, I've already tried to look for its drivers but couldn't find them.

      And when I asked for help from the brand's support, the person who replied told me that this headset didn't have drivers :/

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      1. Panth33ra Posted messages 23146 Registration date   Status Member Last intervention   2 362 > Kaiho_6225 Posted messages 17 Status Member
         

        Indeed, there are no drivers for this headset. Check if Windows 11 is up to date.

        Source : Gaming products from the Qilive brand

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      2. Kaiho_6225 Posted messages 17 Status Member 4 > Panth33ra Posted messages 23146 Registration date   Status Member Last intervention  
         

        Yes, my Windows has all the updates; I just checked since yesterday.

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  2. linformaticienofficiel Posted messages 19 Status Member
     

    Hello,

    Can you try this driver?

    (Only use links to official and verified suppliers, thank you. Moderation.)

    (Download the file and extract it to the desktop, open Device Manager → click on your computer's name → action → add legacy hardware → next → install the hardware that I manually select from the list → show hidden devices → next → provided disk → browse → desktop → select the file → install and finish)

    Awaiting your feedback :)

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    1. Kaiho_6225 Posted messages 17 Status Member 4
       

      Hello,

      After downloading, what should I do?

      Thank you in advance for your response.

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    2. linformaticienofficiel Posted messages 19 Status Member > Kaiho_6225 Posted messages 17 Status Member
       

      I have modified my response by giving you the instructions

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    3. Kaiho_6225 Posted messages 17 Status Member 4 > linformaticienofficiel Posted messages 19 Status Member
       

      Okay, thanks.

      I just did it and it gave me this message:

      "The following hardware has been installed:

      Android ADB Interface

      The software for this device is now installed, but it may not work properly.

      This device cannot start. (Code 10)"

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    4. Kaiho_6225 Posted messages 17 Status Member 4 > linformaticienofficiel Posted messages 19 Status Member
       

      Unfortunately, I did everything you said but without success :/

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    5. Kaiho_6225 Posted messages 17 Status Member 4 > linformaticienofficiel Posted messages 19 Status Member
       

      The headset has two jack connections (microphone and headphones) and a USB connection; it's the latter that is causing the problem, and I cannot use the microphone because my computer does not have enough jack ports.

      1
  3. kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    Connect the headset to the PC:

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?
    If yes, what is the problematic device?

    Is the audio headset still showing an alert?

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    1. Kaiho_6225 Posted messages 17 Status Member 4
       

      Hello,
      No section for other devices

      And the headset does not appear in the list of devices.

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  4. kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention   14 682
     
     And the headset does not appear in the list of devices.

    No alerts in USB bus controllers?

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    1. Kaiho_6225 Posted messages 17 Status Member 4
       

      No none

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  6. kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention   14 682
     

    Start
    Settings
    Bluetooth & Devices
    Click on Add a device

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    1. Kaiho_6225 Posted messages 17 Status Member 4
       

      It's to add a Bluetooth device, right? My headphones are wired, so it doesn't work.

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  7. kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention   14 682
     

    Have you still tried it? It says Bluetooth and Devices

    If not, try this:

    Control Panel
    All Control Panel Items
    Devices and Printers
    Add a device

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    1. Kaiho_6225 Posted messages 17 Status Member 4
       

      I tried both ways and it didn't work :/

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    2. kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention   14 682 > Kaiho_6225 Posted messages 17 Status Member
       

      Is the headset properly connected?
      If so, have you tried another port?

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    3. Kaiho_6225 Posted messages 17 Status Member 4 > kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention  
       

      Yes, I tried all the USB ports.

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    4. kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention   14 682 > Kaiho_6225 Posted messages 17 Status Member
       

      Sorry, no more ideas!

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    5. Kaiho_6225 Posted messages 17 Status Member 4 > kaneagle Posted messages 86286 Registration date   Status Moderator Last intervention  
       

      No worries, thanks anyway!

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