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No network abroad

elisabetta -  
brucine Posted messages 24856 Registration date   Status Member Last intervention   -

Hello,

I subscribed to the €19.99 plan with Free, which allows me to use it abroad without additional charges. As soon as I arrived, I couldn't get any network. I've already checked all the forums and followed all the instructions, particularly regarding removing the blocked plan or activating data roaming. I removed my SIM card and tried all possible manipulations, but nothing works. It was working fine before I left. I'm trying to contact Free through internet assistance, but the service isn't working.. Does anyone have any idea what I can do?


1 answer

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     

    Hello.

    Contact Free customer service at 00 33 1 78 56 95 60 .

    I don't know if it's possible, but if you have a WiFi network, try calling them via Whatsapp, it's free whatsapp .

    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.

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    1. brucine Posted messages 24856 Registration date   Status Member Last intervention   4 169
       

      It's always more or less incomprehensible, mobile plans, having to distinguish between calls, SMS, MMS, data, to, from...

      "Europe" is generally considered as the European Economic Area, and depending on the country you're in, the data plan may or may not be included.

      https://www.edcom.fr/aide-operateur-forfait-free-etranger.html

      More generally, this data does not transit abroad through its own operator, but through the local operator with which it has (or has not) made agreements for that purpose.

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