Epson Scan 2 not responding

Check if you can make a photocopy on your printer.....

Hello "contrariness"

Thank you for responding to my request so quickly.

To answer your question, YES, THE SCANS WORK.

I tried to start the scanner with no result (still the same message).

Do you have another procedure to suggest to me?

Looking forward to hearing from you

Best regards and have a nice Sunday

If the photocopy works, then it's a connection problem between the scanning software and the scanner..
Check out this solution https://www.youtube.com/watch?v=wZilJYElgQQ&ab_channel=SearchComputer123

Hello conrariness,

Thank you for your suggestion, unfortunately I was unable to unlock the scanner.

I'm not very good at English and even less so at IT.

My path is C >window>Twain_32 and the files I find are escnod + escnod2 + Wiatwain.ds.

Can you help me continue or do you have another solution?

Looking forward to your response.

Thanks in advance.

Hello ....

Have you tried to completely and properly uninstall this printer, then do a clean installation to check if the problem is still there?

What is the operating system of your PC? ► Windows ...which one?

Cheers

See you

Hello jmarion3,

Thank you for the quick response.

I am using Windows 10.

No, I haven't uninstalled the printer, as my PC doesn't have a CD drive; I have an ASUS VivoBook, and not being a computer specialist, will the reinstallation be possible without a CD?

Thank you in advance.

Looking forward to your reply.

Best regards.

Hello ....

I’m going to encroach on Contrariness’s territory, which I don't particularly like doing and I salute in passing, but I will proceed nonetheless to respond to your message...

To ensure everything is properly uninstalled, I suggest you uninstall your printer using the Revo Uninstaller tool ► Here  (If you’re not familiar with this tool, take the time to read about how it works at the link)

Once all files and folders related to this printer have been deleted, restart the PC and perform a new installation via the Epson website ► Here  (for your information, this is the same link that Contrariness mentioned above) ► You need to download Epson Product Setup (v1.1), which Epson says in comments contains everything the printer needs to operate ... Scan function included

For your information, the printer needs to be powered on, the USB cable connecting it to the PC unplugged, and only reconnect it when prompted by the system during installation ....

In principle, if all goes well, you should regain normal use of this printer

See you if there are problems

Regards

Hello Contrariness,

Hello jmarion3

Congratulations to both of you, by following your advice, my printer is working again like before.

Thank you for everything and maybe see you one of these days on CCM

best regards