Philips Android TV: turns off and restarts after 30 minutes
merryl43 Posted messages 3 Status Member -
Hello everyone,
I bought a Philips Android TV UHD Ambilight three months ago. For the past month, I've been experiencing a peculiar issue: it turns off and restarts by itself. The problem occurs after an average of 30 minutes of use. After restarting, the TV works normally for 5 to 15 minutes before the issue reoccurs.
Important details:
- the system is up to date.
- I have reset the TV twice without success.
- the problem occurs when I use the Android TV (not on TNT channels).
- the problem is not specific to any particular application. It occurs on both Netflix and Canal or Disney.
- the internet connection is stable and the signal is strong.
- I disabled Ambilight to check if the problem was related to that. No success.
- the issue does not seem to stem from the power outlet.
Hoping I have described the symptoms as best as I could, and hoping you will be able to make the correct diagnosis, I sincerely thank you for your valuable help.
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3 answers
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I have the same kind of television and I have no problems.
Based on the information you provided, I think you have searched for a solution online since you have ruled out the most likely causes of the malfunction. I have nothing more to offer you.
Still, try putting it in eco mode (in case there is excessive overheating); I don't really believe that.I think you only have to contact customer support; even if you find the solution, there is something abnormal that needs to be addressed.
What is well understood is clearly stated,
And the words to say it come easily.
(Boileau) -
