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GMX unable to connect

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Fiddler Posted messages 25 Registration date   Status Member Last intervention   -  
Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   -

Hello,

I'm using GMX mail and since this morning I can't log in.

I see the homepage, but when I click on "login," nothing happens.

Is GMX undergoing maintenance or is it my account?

Thank you

3 answers

  1.
    Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568
     

    Hello,

    I presume it's a bug on their end... having noticed the same problem since yesterday....

    The issue is something I "work around" by refreshing the page (F5) ... but it took me two or three tries to get it to work...

    They have a pretty efficient and responsive support team, which is rare enough to be noted (especially for a free site...) Therefore, if this persists, I will also reach out to them...

    To be continued......

    My mission is to kill time and his is to kill me in turn.
    We are quite comfortable among assassins. (E.Cioran)

    2
    1. tomya1
       

      Hello, same for me, impossible to connect, I don't even have CONNECTION anymore, it was working fine 2 or 3 days ago.

      0
      1. Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568 > tomya1
         

        Hello,

        I personally have no issues with GMX... I logged in a few days ago and even this morning...

        Try again after clearing your browser cache (if that's how you're checking your emails...)

        If that doesn't work, as I mentioned in my previous response, they have quite an efficient support team, so it's possible to contact them.

        0
  2. polo
     

    Hello

    No recent info since I'm not registered, support seems available if you want to check stories about "security" or "account blocked" or ask if there's an unavailability this morning.

    https://support.gmx.fr/index.html

    1
  3. Fiddler Posted messages 25 Registration date   Status Member Last intervention   11
     

    Hello,

    The messaging seems to be working normally since this morning

    Indeed, it would rather be a bug on their side

    1
    1. Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568
       

      Hello,

      I also confirm that I have noticed it is working normally again...

       
      Therefore, I will mark your issue as "resolved."

      (That said, it remains open in case the problem occurs again...)

      1