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Blue screen: How to remove it?

Abc -  
fabul Posted messages 42112 Registration date   Status Moderator Last intervention   -

Hello, I have a problem with my computer.

Every time I try to turn on my PC, there is a blue screen, and when I want to reset it or put it in safe mode, there is an error.


6 answers

  1.
    Ozenyx Posted messages 47 Status Member 2
     

    Hello,

    Can you specify the error? And also the message on the blue screen?

    Thank you

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  2. Abc
     
    Blue screen © .

    And basically when I try to restart my PC, it keeps showing me this blue screen in a loop.

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  3. Ozenyx Posted messages 47 Status Member 2
     

    Hello

    The error message "Critical process died" is often caused by a device with broken mechanics or outdated drivers.

    I recommend starting your PC in safe mode, then manually updating your drivers.

    To do this, interrupt the startup of your computer 3 times in a row by pressing the power button to access the Recovery Environment. Then go to Troubleshoot > Advanced options > Startup Settings to choose to start in safe mode.

    Once in safe mode, open Device Manager by right-clicking on Start. Right-click on the drivers and select Update.

    Restart your PC.

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  4. Abc
     

    When I try to boot in safe mode it doesn't work and it gives me a blue screen

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  6. Abc
     

    And there's another error code, which is "bad system config info."

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  7. fabul Posted messages 42112 Registration date   Status Moderator Last intervention   6 059
     

    Hello,

    From another PC, you can download Ventoy, create a 16GB or larger USB drive in GPT mode (and Secure Boot Support may be required) (See in the Options) and put the ISO files on it afterwards.

    https://www.ventoy.net/en/download.html

    Download the Sergei Strelec English ISO, place it on the USB drive (password = strelec)

    https://www.majorgeeks.com/files/details/sergei_strelecs_winpe.html

    Use the tool to download the ISO to reinstall Windows

    https://www.microsoft.com/fr-fr/software-download/windows11

    Place both ISOs on the Ventoy drive

    Boot from it using the PC's Boot Menu key

    https://www.malekal.com/liste-touches-acces-bios-boot-menu-constructeur/

    If you don't see it, you can search on Google "[Brand Model] Boot Menu Key"

    Boot into Strelec (At the same time, it can help you check your hardware)

    To copy data, it's Copy > Paste (To Copy > Paste in English)

    Boot from the Windows ISO to reinstall

    Select "Custom installation" (Not upgrade)

    Delete all system partitions and create a new one (This will delete the data).

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