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TCL TV stuck

Nana -  
Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention   -

Hello

I have a TCL 55BP615x1 television

When I turn on my television, it powers on and gets stuck on the Android screen and it no longer responds, neither does its remote control; no button on the remote control responds

Can you help me find a solution, please?

Thank you, respectfully

6 réponses

Réponse 1 / 6
Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention   Ambassadeur 2 333
 

Hello,

Known Issues with TCL TVs... https://techqg.com/probleme-tv-tcl/
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Réponse 2 / 6
Nana
 

Hello

Thank you, I followed the steps but my screen is still stuck and the error message appears. If you have any other information, I would be glad to hear it, thank you.
0
Réponse 3 / 6
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Unplug your television from the power supply, leave it unplugged for 10 minutes, then plug it back in and turn it on.

bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
0
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

If it doesn't work, perform a reset by visiting this page in the paragraph Restore TCL 55BP615 without the remote control.

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Réponse 4 / 6
Nana
 

Hello

Thank you, it still doesn't work, it's stuck at the Android level.

In your opinion, should I put the software on a USB drive?

Thank you in advance.
0
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

Have you tried the second solution just above?

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Réponse 5 / 6
Nana
 

Yes, I tried it, it's not working, thank you.
0
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

Since you can't access any menu, you need to take your TV to a repair shop or contact TCL at 01 87 16 13 99 from 9:00 AM to 6:00 PM, Monday to Friday.

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Réponse 6 / 6
Nana
 

Okay, thank you very much, have a good day.
0
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

Have a nice day as well.

0
Amelocho27
 

I have the same problem as you, have you found a solution?

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Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention   2 333 > Amelocho27
 

Hello,

If it's also a TCL, use the same method (response #8) as the one proposed by bazfile whom I salute.

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