View original (French)

Printer not detected

jereve2 Posted messages 48 Status Member -  
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   -

Hello,

I am using Linux Mint 64-bit and I just acquired a Canon TS 3450 printer: it is correctly connected to localhost, but when I start a scan, I get a response saying: no scanning device detected. What should I do? Thank you for your help.


6 answers

Answer 1 / 6
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 940
 

Hello,

Have you looked at this discussion?

Good luck
0
Answer 2 / 6
jereve2 Posted messages 48 Status Member 8
 

Hello, thank you to mamiemando, but the discussion in question is Hebrew to me: I am 80 years old and all these languages are completely unknown to me. It would be necessary to translate this discussion into proper French for me. Thanks again.
0
Answer 3 / 6
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 940
 

Hello,

Basically, message #5 of this discussion seems to say that the package ippusbxd is interfering and explains the malfunction of the scanner. Uninstalling it should be enough to solve the problem.

On Linux, scanner functionalities are managed by sane. You need to check that the relevant packages are installed.

Could you copy and paste the results of the following commands into a terminal:

dpkg -l | grep sane dpkg -l | grep ipp sudo sane-find-scanner -q

The first command lists any installed sane packages. The second one, similarly, lists packages containing ipp in their name or description. The third one allows you to query your scanner from the command line to see it with sane.

If the third one works, then it means sane can communicate with your scanner, and normally, the scanning software should work (for example, simple-scan if you are on Ubuntu and skanlite if you are on Kubuntu) which are installed by default. You can reinstall them if necessary via the software center.

Good luck
0
Answer 4 / 6
jereve2 Posted messages 48 Status Member 8
 

Hello,

thank you again for your explanations: I will wait for a visit from my son to solve this problem because I feel unable to dig through those files. Thanks again and all my best wishes for 2023.
0
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 940
 

All my best wishes as well ;-)

0
Answer 5 / 6
jereve2 Posted messages 48 Status Member 8
 

Hello mamiemando,

Since our last discussion, I received, from Canon, the 2 drivers for my printer: I downloaded these drivers but as soon as I try to open them I get this message:

Error opening file /home/rene/téléchrgements/cnijfilter2-source-6.10-1.tar.gz: no such file or directory What do I have left to do? Thank you again for everything
0
Answer 6 / 6
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 940
 

Hello:

In response to message #6:

error when opening the file/home/rene/downloads/cnijfilter2-source-6.10-1.tar.gz:no such file or directory What else do I have to do? Thanks again for everything

This error means that the application or command you are typing refers to a file that does not exist. I see in what you reported a typo in downloads. Furthermore, on Linux, case sensitivity (the distinction between lowercase and uppercase) is important. To avoid errors, the tab key (auto-completion) is your friend (press once to complete as much as possible, a second time to see between what options the auto-completion hesitates -- just type a few characters to resolve the situation and continue using tab).

In short, I think the command you want to type is probably:

tar xzvf /home/rene/Downloads/cnijfilter2-source-6.10-1.tar.gz

Good luck
0