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Session disconnected on the ants.gouv.fr site

pajude -  

Hello,

I have 2 laptops and on the Dell, I cannot connect to my ANTS account. I keep getting the message "session disconnected." I have tried several times over several weeks and with different browsers to no avail. However, it works fine on my smartphone and another PC.

I can't find help on the ANTS site, could someone assist me?

Thank you very much.

Pajude

2 answers

  1.  bazfile Moderator

    Hello.

    Clear your browser cache, close the browser, open the browser and try to connect.

    https://support.mozilla.org/fr/kb/comment-vider-cache-firefox

    https://support.google.com/accounts/answer/32050

    If that doesn't work, since many people often install anything on their browser like extensions that are not always very relevant, try removing extensions you don’t recognize or resetting your web browser:

    Firefox firefox-reset-add-ons-settings

    Edge how-to-repair-or-reset-edge

    Google Chrome Repair reset Chrome settings.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

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    1. pajude Author

      I had already done it, I just did it again without success!

      0
    2. Eddy
      @pajude

      Hello, did you find a solution for this problem?

      0
    3. pajude
      @Eddy

      Hello,

      No, it didn't work and I haven't used the site since.

      Regards

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    4. Rico37

      Same problem, I can't connect with my phone. Tablet and smartphone are fine. Still the same message: session disconnected.

      I have followed all the procedures described above and there is no change. Any other solution?

      Thank you

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    5. pajude Author
      @Rico37

      Hello,

      I am still in the same situation with my Dell laptop. Despite the latest updates. I even tried connecting my VPN in vain and this with 4 different browsers.

      And yet it works with my other desktop PC, tablet, and smartphone.

      It's very strange!

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  2. Tecnipass

    Hello,

    Same here, portable PC tablet, smartphone is fine!
    My desktop PC, I was able to once, since then it's always "Session disconnected"!
    Of course, I've tried Mozilla, Edge, cleared the cookies, dug through the Win 11 registry, done the updates: NOTHING! Nada! Incredible, since it's the one connected to the printer, it's a pain...

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