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WhatsApp has disappeared from my PC!?

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hertz Posted messages 302 Registration date   Status Member Last intervention   -  
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   -

Hello,

My WhatsApp seems to have completely disappeared from my desktop.

I reinstalled it by scanning from https://web.whatsapp.com/
but it doesn’t open when I click on "Update.exe"!!

In my WhatsApp folder, in addition to the "Update.exe" file, I have a .dead file (?) and a SquirrelSetup.log (?)

Maybe I installed it incorrectly?

However, WhatsApp still works on my Android phone....

Any ideas? Thanks.


AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)

8 answers

Answer 1 / 8
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Hello.

Install it via the Microsoft Store https://apps.microsoft.com/store/detail/whatsapp/9NKSQGP7F2NH?hl=fr-fr&gl=fr

bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.
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Answer 2 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

Thank you BazFile,

But before reinstalling it, how do I uninstall the items located in:

C > Users > name > AppData > Local > WhatsApp >....


there is a file:  .dad / a text document:  SquirrelSetup.log
and the application:  Update.exe

Should I delete them manually? because WhatsApp is not in "Programs and Features" ...

Thank you.

AirLibre - 
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Hello.

Leave it as it is, the app will reinstall itself and remove the unnecessary things.

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Answer 3 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

Hello,

I reinstalled WhatsApp and paired it with the Q code.

WhatsApp loaded my messages,

I closed it and... no shortcuts... disappeared again, it's not in

the folder I told you about, there are still the same files without applic.exe!!!

I can't see it anywhere... Strange!!??

AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Type WhatsApp in the Windows search bar, it should be there.

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Answer 4 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

Here it is, it was in a "recently added" menu, I pinned it to the taskbar so I won't lose it again!

One last question: where is it located (path) ? I can't find it!

It works, thank you again!

AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

One last question: where is it located (access path)? I can't find it!...

C:\Users\your username\AppData\Local\WhatsApp

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Answer 5 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

Thank you, I know this file but there is no "Application.exe" in it ??

AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Right-click on the Whatsapp shortcut, then properties, and you'll see where the EXE is, which is Whatsapp.exe. Anyway, it doesn't really matter since everything is working.

You should have this:

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Answer 6 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

When I click on the icon in the taskbar, I don't have access to the properties,

I have a second icon that opens + "detach from the taskbar", I clicked on "detach..." thinking it would put the shortcut on the desktop but nothing!!!

I went to the "Local" folder in What to create a desktop shortcut, and there are still only the same files, no .exe application other than the Update.exe which opens nothing!....

So back to square one, RRRRRRR!!!....

There is really something wrong!!!....

Sorry to disturb you!

AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Type WhatsApp in the Windows search bar, it should be there.

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Answer 7 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

I found it in the start menu, I also find it in search,

but I can't create a desktop shortcut!!??...

AirLibre - 
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Open Windows Explorer and search for WhatsApp.exe

.

0
brucine Posted messages 24616 Registration date   Status Member Last intervention   4 139 > bazfile Posted messages 58460 Registration date   Status Moderator Last intervention  
 

Hello,

If it is located in the app menu, there is no problem since we can drag the icon to the desktop to create a shortcut.

Otherwise, the "new" version of the Whatsapp application is a standalone Windows application, which means it is located at C:\Program Files\WindowsApps, and this folder has such a level of security that it is inaccessible to most common operations including viewing.

Regarding the permissions to acquire for this folder as needed:

https://geekflare.com/fr/windowsapps-folder-access/

0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257 > brucine Posted messages 24616 Registration date   Status Member Last intervention  
 

This file has such a high level of security that it is inaccessible to most common operations, including viewing.

I access it without any problem:

0
brucine Posted messages 24616 Registration date   Status Member Last intervention   4 139 > bazfile Posted messages 58460 Registration date   Status Moderator Last intervention  
 

The new version of WhatsApp Desktop is, like any respectable Microsoft Store application, stored not under the user profile but at something like
C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2134.10.0_x64__cv1g1gvanyjgm\app\WhatsApp.exe
from which we need to create, if not found, a shortcut in the user profile targeting:
C:\Users\%userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\WhatsApp\WhatsApp.lnk or send a shortcut to the desktop.

In the event that the folder name is random, we can, if we do not lift the restrictions on the WindowsApps folder, access its updated name via task manager, processes, WhatsApp properties, and copy the target.

This might (perhaps) be a reason why you have these files under your user profile where Hertz does not find them.

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Answer 8 / 8
hertz Posted messages 302 Registration date   Status Member Last intervention   6
 

Thanks a lot bazefile,

I was able to create the desktop shortcut from the start menu.

However, WhatsApp does not appear in "Programs and Features."

If I understood correctly, the application.exe is located in WindowApps and not elsewhere!...

Did you access the WhatsApp folder via the command line or by going directly into the folder?

Thanks again.

AirLibre -
Culture is like jam:
the less you have, the more you spread it...
(May 1968)
0
bazfile Posted messages 58460 Registration date   Status Moderator Last intervention   20 257
 

Directly in the folder which is a hidden folder.

0