Incompatible driver

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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   -  
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Hello everyone,

In Windows Security 11, it says: Incompatible driver for (wdcsam64_prewin8.sys) unable to enable memory integrity with the driver.

Should I remove this driver and replace it, and will it have any consequences on my device's functionality??

If you have a solution to this problem, thank you for a very detailed response because I am really more than a novice in this area.

Have a good day everyone

PS: if it helps, I have an ASUS VivoBook laptop

25 réponses

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 
 he gives me 3 drivers: oem71.inf - oem38.inf and oem39.inf 

More ideas!

Last suggestion --> Delete one driver at a time and see what happens.

Windows + X
Select --> Windows Terminal (admin)
Type --> pnputil /delete-driver oem71.inf   and hit enter

Restart and if the same, delete the next one oem38.inf, etc...


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Thank you for your response, but as I told you, I have no knowledge of computers and I don't know how to use your information.

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Run an sfc:
Windows key + X
Select --> Windows Terminal (admin)
Type --> sfc /scannow and enter

A system file check will be performed.


1
LID
 

Thank you very much, it helped me.

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Panth33ra Posted messages 22982 Registration date   Status Membre Last intervention   Ambassadeur 2 333
 

Hello,

See HERE for your incompatible driver.


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Thank you for your response, but I would like to know if removing it will not disrupt the operation of the computer or if it needs to be replaced with another one, and if so, which one and how??

Thank you again for your patience, have a good day

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Is this the file that is causing the problem --> oem26.inf?


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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

If this is indeed the file oem26.inf

Windows + X
Select --> Windows Terminal (admin)
Type --> pnputil /delete-driver oem26.inf and hit enter
Restart the pc.


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

I will try, thank you very much and have a good day

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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

After the restart it puts me back :( unable to enable memory integrity, try to resolve incompatibilities with your drivers) and it’s always the same problem with: wdcsam64_prewin8.sys.

So nothing has changed

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Windows + X
Select --> Windows Terminal (admin)
Type --> pnputil /enum-drivers and hit enter

Try to find the driver that is causing the problem.


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Hello,

he gives me 3 drivers: oem71.inf - oem38.inf and oem39.inf nothing else

have a rainy day, at least where I am ???

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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

I ran the analysis and it says: The Windows Resource Protection detected corrupted files and fixed them.

Do I need to do anything else???

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Do you still have the incompatible driver message for wdcsam64_prewin8.sys?


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Well yes, no change

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Make a repair of Windows.
Look at this --> Repair Windows 11 without data loss

If the repair didn't help, do a clean reinstall of Windows --> How to install Windows 11


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Hello,

I've tried a reboot several times and it always shows the same thing: Problem during the reinstallation of the computer. No modifications have been made.

I'm starting to despair, but thank you again for your help, and if you have any other solutions, I can still give them a try.

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Is the BIOS up to date?
Check the version in the image below.

Brand and model number of the PC?
Windows + R
Type --> msinfo32.exe and OK
Look under Manufacturer and Model
Example image:


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Manufacturer: ASUSTek COMPUTER INC

Model: VivoBook_ASUSLaptop X512DA_X512DA

Here are the results

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Look -->> HERE <<--
Bios version 317 (2021/12/21)

-------------------------------------------------------------------------------------------------------------------------------------------------------

If the BIOS is not up to date, download and install it --> Bios update

If the problem persists, format and perform a clean installation of Windows
--> How to install Windows 11


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bandy87 Posted messages 17 Registration date   Status Membre Last intervention   1
 

Hello,

I did everything you recommended, without success, I'm still having the same problem.

I still have formatting and reinstallation to do, but I'm hesitant to do it, I'm not skilled enough for that and I'm afraid of messing everything up.

But I thank you infinitely for your advice and your patience.

Have a great day

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