View original (French)

Incompatible driver

Solved
bandy87 Posted messages 17 Registration date   Status Member Last intervention   -  
 LID -

Hello everyone,

In Windows Security 11, it says: Incompatible driver for (wdcsam64_prewin8.sys) unable to enable memory integrity with the driver.

Should I remove this driver and replace it, and will it have any consequences on my device's functionality??

If you have a solution to this problem, thank you for a very detailed response because I am really more than a novice in this area.

Have a good day everyone

PS: if it helps, I have an ASUS VivoBook laptop

25 answers

  • 1
  • 2
  1. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
     he gives me 3 drivers: oem71.inf - oem38.inf and oem39.inf

    More ideas!

    Last suggestion --> Delete one driver at a time and see what happens.

    Windows + X
    Select --> Windows Terminal (admin)
    Type --> pnputil /delete-driver oem71.inf   and hit enter

    Restart and if the same, delete the next one oem38.inf, etc...

    2
  2. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Thank you for your response, but as I told you, I have no knowledge of computers and I don't know how to use your information.

    1
  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Run an sfc:
    Windows key + X
    Select --> Windows Terminal (admin)
    Type --> sfc /scannow and enter

    A system file check will be performed.

    1
    1. LID
       

      Thank you very much, it helped me.

      0
  4. Panth33ra Posted messages 23147 Registration date   Status Member Last intervention   Ambassadeur 2 362
     

    Hello,

    See HERE for your incompatible driver.

    0
  6. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Thank you for your response, but I would like to know if removing it will not disrupt the operation of the computer or if it needs to be replaced with another one, and if so, which one and how??

    Thank you again for your patience, have a good day

    0
  7. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Is this the file that is causing the problem --> oem26.inf?

    0
  8. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    If this is indeed the file oem26.inf

    Windows + X
    Select --> Windows Terminal (admin)
    Type --> pnputil /delete-driver oem26.inf and hit enter
    Restart the pc.

    0
  9. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    I will try, thank you very much and have a good day

    0
  10. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    After the restart it puts me back :( unable to enable memory integrity, try to resolve incompatibilities with your drivers) and it’s always the same problem with: wdcsam64_prewin8.sys.

    So nothing has changed

    0
  11. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Windows + X
    Select --> Windows Terminal (admin)
    Type --> pnputil /enum-drivers and hit enter

    Try to find the driver that is causing the problem.

    0
  12. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Hello,

    he gives me 3 drivers: oem71.inf - oem38.inf and oem39.inf nothing else

    have a rainy day, at least where I am ???

    0
  13. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    I ran the analysis and it says: The Windows Resource Protection detected corrupted files and fixed them.

    Do I need to do anything else???

    0
  14. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Do you still have the incompatible driver message for wdcsam64_prewin8.sys?

    0
  15. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Well yes, no change

    0
  17. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Hello,

    I've tried a reboot several times and it always shows the same thing: Problem during the reinstallation of the computer. No modifications have been made.

    I'm starting to despair, but thank you again for your help, and if you have any other solutions, I can still give them a try.

    0
  18. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Is the BIOS up to date?
    Check the version in the image below.

    Brand and model number of the PC?
    Windows + R
    Type --> msinfo32.exe and OK
    Look under Manufacturer and Model
    Example image:

    0
  19. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Manufacturer: ASUSTek COMPUTER INC

    Model: VivoBook_ASUSLaptop X512DA_X512DA

    Here are the results

    0
  20. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Look -->> HERE <<--
    Bios version 317 (2021/12/21)

    -------------------------------------------------------------------------------------------------------------------------------------------------------

    If the BIOS is not up to date, download and install it --> Bios update

    If the problem persists, format and perform a clean installation of Windows
    --> How to install Windows 11

    0
  21. bandy87 Posted messages 17 Registration date   Status Member Last intervention   1
     

    Hello,

    I did everything you recommended, without success, I'm still having the same problem.

    I still have formatting and reinstallation to do, but I'm hesitant to do it, I'm not skilled enough for that and I'm afraid of messing everything up.

    But I thank you infinitely for your advice and your patience.

    Have a great day

    0
  • 1
  • 2