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Bsod driver_power_state_failure repeatedly

Kaelo -  
 Kaelo -

Hello everyone,

For the past two long months, I've been experiencing a recurring BSOD problem with an error code that is always similar: DRIVER_POWER_STATE_FAILURE. Initially, I thought it was related to the USB cable of my mouse or the files I put on a flash drive (after a system reset) that was causing the issue, but I quickly realized that wasn't the case. I should mention that it has been taken for repair several times, and the problem still persists. Windows has been reinstalled, a thorough cleaning was done to detect any viruses, and a complete update of the drivers along with the BIOS has also been performed. The phenomenon occurs when it's on battery, not when it's plugged in.

For the details leading to the BSOD: Touchpad freezing, keyboard freezing too, then bluescreen with the error code.

Here's the description in the reliability history:

The computer has restarted after a bug check. The bug check was: 0x0000009f (0x0000000000000003, 0xffffd18458d55560, 0xfffff8061015a790, 0xffffd1845cc98010). A dump was recorded in: C:\WINDOWS\MEMORY.DMP. Report ID: 5d21f73d-e21a-4089-8743-52b53d483c84.

Operating system: Windows 11

If anyone can solve my problem, that would be really great :)

6 answers

  1.
    fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     

    This is unfortunate because dbghelp.sys and dbghelp.dll are Windows files, and it should have repaired them.

    Unless the problem starts elsewhere.

    But WhoCrashed doesn’t provide much information.

    I would consider reinstalling Windows as a solution.

    Back up your data, favorites, etc.

    Use the tool to download the ISO to create a USB drive to update, repair, or reinstall Windows

    https://www.microsoft.com/fr-fr/software-download/windows11

    If you already have the Windows ISO file that you can download from the tool or the link, you can create your USB drive with Rufus

    https://rufus.ie/en/

    In GPT mode for EFI > For Windows 11 GPT for EFI

    Boot from it using the PC's Boot Menu

    https://www.malekal.com/liste-touches-acces-bios-boot-menu-constructeur/

    If you don’t see it, you can search on Google "[Brand Model] Boot Menu Key"

    Choose "Custom Installation" (Not upgrade)

    No need to format if there is space; if there are data, they will be found in a Windows.old folder

    Install on the same partition, or alternatively, delete all system partitions and create a new one (This will delete the data).

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  3. Kaelo
     

    Hey,

    Here is what he indicates to me:

    On Tue 09/08/2022 17:32:56 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\080922-11593-01.dmp
    This was probably caused by the following module: dbghelp.sys (dbghelp.dll)
    Bugcheck code: 0x9F (0x3, 0xFFFFD18458D55560, 0xFFFFF8061015A790, 0xFFFFD1845CC98010)
    Error: DRIVER_POWER_STATE_FAILURE
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
    This is likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: dbghelp.sys .
    Google query: dbghelp.sys DRIVER_POWER_STATE_FAILURE

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  4. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     

    With the command prompt as Admin, run sfc /scannow


    If WhoCrashed provides more details, post the rest (As much as possible)

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  6. Kaelo
     

    I just performed the scan, it indicates that the Windows Resource Protection program found no integrity violations.

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  7. Kaelo
     

    I will do that and keep you updated on the forum in the coming days regarding the Windows reinstallation. I'm keeping my fingers crossed that this BSOD is gone; I thank you for your help, for taking my problem into consideration, and also for your quick response within a minute by suggesting this solution :)

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