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Speaker issue

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Flo34 -  

Hello,

I bought a landline phone for my grandmother: Alcatel Senior XL 585 Landline Phone.

She doesn't hear very well, so she is used to using the speakerphone.

This model has one.

Here’s a photo of the model:

https://www.boulanger.com/ref/9000352032

I should mention that I bought it in a physical store, from a large retailer, and that it is a new product. I have the manual, I read it entirely and I didn’t find any answers to my problem.

I have identified the speakerphone button that needs to be pressed during a call (ear symbol, between the M1 and M2 buttons).

I’ve done tests and the speakerphone never activated ...

However, there is indeed a blue LED that lights up at the top right of the handset when I press this button during a call. And this blue LED goes off when I press the same button again.

This is not a volume issue, I have set the volume to 5/5 during the call. It’s just a problem related to the speakerphone function, which is inconvenient for an elderly person.

Do you have any idea what the problem might be?

Thank you.

Have a nice day.


3 answers

  1.  baladur13 Moderator

    Hello,

    The button that activates the speaker is not the one with the ear symbol, located between the M1 and M2 buttons.
    That button is the "Audio-Boost" button (Marker 7, image below) which increases the volume by 10 decibels in the handset.

    The button to activate the speaker (Hands-free mode) is the "Pick Up" button (Marker 9, image below).
    A speaker is actually printed on this button.

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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    2. Flo34

      Thank you for your answers!

      Indeed, you had to press the 9 key first.

      Thank you very much, baladur13

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      1. baladur13 Moderator

        Thank you for your feedback.

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