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Locked keyboard

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stelina87 Posted messages 338 Status Member -  
Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   -
Hello,
My keyboard is stuck
No keys are working
I’m writing with the on-screen keyboard
Could you help me
Thank you

10 answers

  1.
    stelina87 Posted messages 338 Status Member 2
     
    It's an Acer 3 laptop.
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  2. totor
     
    Hello,
    has the computer been subjected to a shock? It could be that the keyboard is disconnected... (the tab inside may have come off).
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  3. stelina87 Posted messages 338 Status Member 2
     
    No, he didn't suffer any shock.
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  4. totor
     
    I suppose you have tried turning it on once on AC power and once on battery? To see if that has any effect?
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  6. stelina87 Posted messages 338 Status Member 2
     
    Yes, it was done.
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  9. stelina87 Posted messages 338 Status Member 2
     
    I can't access the BIOS
    I can't press F2
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  10. stelina87 Posted messages 338 Status Member 2
     
    I wanted to clarify that this happened when I was writing a text and all of a sudden my key wouldn't stop
    vvvvvvvvvvvvvvvvvvvvvvvvvvv
    I had to turn off my computer.
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  11. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 783
     
    Hello.

    How old is this PC? . . . It may be that the main common line of the keyboard is malfunctioning (a keyboard is divided into several parts). Try testing with a desktop keyboard connected externally to a USB port. Wait a few seconds for the driver to install, then type all the characters on this external keyboard using WordPad or another application. If there are no issues, your laptop's keyboard is likely defective and irreparable, so it needs to be replaced.

    If you don't have an external keyboard, borrow one from your family or friends. This test only takes three minutes at most.

    See you later . . .

    --
    "Patience leads to success, haste leads to nothing"
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    1. stelina87 Posted messages 338 Status Member 2
       

      Hello

      Sorry, I didn't see your message

      I did as you said and the external keyboard works very well

      So the keyboard of my laptop is out of order

      Do you have a price estimate for the repair?

      In the meantime, thank you very much

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    2. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 783 > stelina87 Posted messages 338 Status Member
       

      Hello.

      <<< Do you have a price estimate for the repair? >>>

      As a repair technician, I don't really know the price. I know that the cost of the keyboard is generally twice the price plus labor plus VAT. Knowing that the hourly rate is €80 to €100 depending on the regions, even at half an hour plus the new keyboard, we won't be far from €100.

      Personally, I change the keyboards myself for laptops under repair. If you're somewhat handy but especially meticulous, you can do it yourself. There might even be a YouTube video for your laptop. Please give us the exact brand and model of your laptop so we can do some research.

      Talk to you soon...

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    3. stelina87 Posted messages 338 Status Member 2 > Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention  
       

      laptop

      Acer Aspire 3 A315-41-R7ZU

      Here, I only copied what is written on the computer; I hope it's enough.

      Thank you

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    4. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 783 > stelina87 Posted messages 338 Status Member
       

      For the keyboard ==>

      https://topclavier.com/clavier-acer-aspire/27326-clavier-ordinateur-portable-acer-aspire-3-a315-41-a315-41g.html

      This PC isn't very old. First, check if the keyboard can be unclipped from the outside. BE CAREFUL not to pull too hard on the connection ribbon. This procedure is relatively easy.

      https://blog.touchedeclavier.com/remplacer-clavier-acer-aspire-pc-portable/#:~:text=Il%20faut%2C%20tout%20d'abord,afin%20de%20lib%C3%A9rer%20le%20clavier.

      However, if it is not unclippable, you will need to separate the cases and access the screws holding the keyboard.

      This procedure is much more complex (but doable) EXAMPLE ==>

      https://www.youtube.com/watch?v=ev3npmGi13c

      See you later . . .

      PS: I couldn't find a video on changing the keyboard for this model of PC.

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    5. stelina87 Posted messages 338 Status Member 2 > Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention  
       

      Hello,

      Thank you for everything,

      Indeed, the keyboard won't detach

      So I will try to do my best

      In the meantime, thank you very much

      Excellent weekend

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