View original (French)

Locked keyboard

Solved
stelina87 -  
Hello,
My keyboard is stuck
No keys are working
I’m writing with the on-screen keyboard
Could you help me
Thank you

10 answers

  2. totor
    Hello,
    has the computer been subjected to a shock? It could be that the keyboard is disconnected... (the tab inside may have come off).
    2. totor
      I suppose you have tried turning it on once on AC power and once on battery? To see if that has any effect?
      6. stelina87 Author
        I wanted to clarify that this happened when I was writing a text and all of a sudden my key wouldn't stop
        vvvvvvvvvvvvvvvvvvvvvvvvvvv
        I had to turn off my computer.
        1. Jojolaguitare
          Hello.

          How old is this PC? . . . It may be that the main common line of the keyboard is malfunctioning (a keyboard is divided into several parts). Try testing with a desktop keyboard connected externally to a USB port. Wait a few seconds for the driver to install, then type all the characters on this external keyboard using WordPad or another application. If there are no issues, your laptop's keyboard is likely defective and irreparable, so it needs to be replaced.

          If you don't have an external keyboard, borrow one from your family or friends. This test only takes three minutes at most.

          See you later . . .

          --
          "Patience leads to success, haste leads to nothing"
          1. stelina87 Author

            Hello

            Sorry, I didn't see your message

            I did as you said and the external keyboard works very well

            So the keyboard of my laptop is out of order

            Do you have a price estimate for the repair?

            In the meantime, thank you very much

          2.  Jojolaguitare
            @stelina87

            Hello.

            <<< Do you have a price estimate for the repair? >>>

            As a repair technician, I don't really know the price. I know that the cost of the keyboard is generally twice the price plus labor plus VAT. Knowing that the hourly rate is €80 to €100 depending on the regions, even at half an hour plus the new keyboard, we won't be far from €100.

            Personally, I change the keyboards myself for laptops under repair. If you're somewhat handy but especially meticulous, you can do it yourself. There might even be a YouTube video for your laptop. Please give us the exact brand and model of your laptop so we can do some research.

            Talk to you soon...

          3.  stelina87 Author
            @Jojolaguitare

            laptop

            Acer Aspire 3 A315-41-R7ZU

            Here, I only copied what is written on the computer; I hope it's enough.

            Thank you

          4.  Jojolaguitare
            @stelina87

            For the keyboard ==>

            https://topclavier.com/clavier-acer-aspire/27326-clavier-ordinateur-portable-acer-aspire-3-a315-41-a315-41g.html

            This PC isn't very old. First, check if the keyboard can be unclipped from the outside. BE CAREFUL not to pull too hard on the connection ribbon. This procedure is relatively easy.

            https://blog.touchedeclavier.com/remplacer-clavier-acer-aspire-pc-portable/#:~:text=Il%20faut%2C%20tout%20d'abord,afin%20de%20lib%C3%A9rer%20le%20clavier.

            However, if it is not unclippable, you will need to separate the cases and access the screws holding the keyboard.

            This procedure is much more complex (but doable) EXAMPLE ==>

            https://www.youtube.com/watch?v=ev3npmGi13c

            See you later . . .

            PS: I couldn't find a video on changing the keyboard for this model of PC.

          5.  stelina87 Author
            @Jojolaguitare

            Hello,

            Thank you for everything,

            Indeed, the keyboard won't detach

            So I will try to do my best

            In the meantime, thank you very much

            Excellent weekend