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Unable to connect to Traffic

Anne39 -  
 Anne39 -
Hello,
the traffic service is not working on the GO 5200 that I just bought, and the GPRS status shows disconnected. What can I do?

2 answers

  1.
    brucine Posted messages 24815 Registration date   Status Member Last intervention   4 166
     
    Hello,

    This is not a HiFi equipment but a TomTom GPS; I don't know this model.

    First of all, we need to have purchased a model equipped with this lifetime Traffic subscription option.

    It is supposed to activate automatically, but only within 48 hours; I read (but refer to the manual) that, otherwise, the GPS menu has an activation option (similarly, there are "danger zones" with a free subscription on one of my Garmins, but they only work if you activate that subscription, not on the GPS itself but via Garmin Express on a PC).

    It is also mentioned, which seems silly, but anyway, that GPRS connection does not occur in the presence of a competing connection, put differently, if at the same time the GPS is connected via WiFi to the phone.
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  2. Anne39
     
    Hello, thank you for your response. I thought I was on transport.
    The GO 5200 model does indeed have the lifetime Traffic subscription option. I have performed a reset but nothing has changed.
    I will try to contact TomTom services, it's not easy to find the answer.
    Best regards.
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