Crash PC - Ecran bleu + reboot incessants Résolu/Fermé

Question

Bonjour, 

Voilà quelques semaines que mon pc crash sans raisons apparentes. Que je sois en train de jouer, de simplement regarder une vidéo ou bien même carrément en étant absent, il arrive à mon écran de totalement se figer ou bien encore de crash avec écran bleu.
J’ai relevé les code d’erreur durant ces crashs qui deviennent de plus en plus fréquents :

page fault in non paged area

system thread exception not handled

kmode exception not handled

system service exception

Ma config :
Intel Core i9 9900K
MSI MPG Z390 GAMING EDGE AC
MSI GeForce RTX 2070 SUPER Armor OC
Corsair Vengeance RGB PRO DDR4 2 x 8 Go 3200 MHz CAS 16
HyperX Fury RGB - 480 Go
Seagate BarraCuda - 2 To - 256 Mo

En regardant un peu sur le net, j’ai vu que ces messages d’erreurs viennent principalement de deux choses, des pilotes obsolètes/corrompus ou des barrettes de RAM défectueuses.
J’ai cette config depuis 2019 et les soucis ne sont arrivés que début 2022.
Pour en être sûr, j’ai effectué un diagnostic mémoire Windows et un MemTest, c’est ok.

Le problème viendrait donc des pilotes mais je suis totalement perdu, tout à l’air d’être à jour, je ne sais pas quelle piste explorer.

Je vous remercie par avance pour votre aide et je reste à disposition pour de plus amples renseignements.

fabul · Answer

Salut,

Vérifies l'état de ton disque avec CristalDiskInfo

https://crystalmark.info/en/software/crystaldiskinfo/

Copies nous un log WhoCrashed Free Home Edition

https://www.resplendence.com/whocrashed

Horo · Answer

Salut fabul,

Merci pour ta réponse.

Crystaldisk m'indique que l'état de santé de mes deux disques durs est bon, y a-t-il un log à t'envoyer ?

Pour ce qui est du log WhoCrashed, le voici :

Crash dump directories: 
C:\WINDOWS
C:\WINDOWS\Minidump

On Mon 23/05/2022 21:30:53 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\052322-12078-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x416B40) 
Bugcheck code: 0x1000007E (0xFFFFFFFF80000003, 0xFFFFF80248C231E8, 0xFFFFF48AD9206AC8, 0xFFFFF48AD92062E0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

On Mon 23/05/2022 21:30:53 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: avgsp.sys (avgSP+0x42A64) 
Bugcheck code: 0x7E (0xFFFFFFFF80000003, 0xFFFFF80248C231E8, 0xFFFFF48AD9206AC8, 0xFFFFF48AD92062E0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\avgsp.sys
product: AVG Internet Security System 
company: AVG Technologies CZ, s.r.o.
description: AVG Self Protection
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: avgsp.sys (AVG Self Protection, AVG Technologies CZ, s.r.o.). 
Google query: avgsp.sys AVG Technologies CZ, s.r.o. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

On Thu 19/05/2022 19:27:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\051922-11968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x416B40) 
Bugcheck code: 0x124 (0x0, 0xFFFF8E8D3DC02028, 0xB2000000, 0x30005)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 
This is likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

On Wed 18/05/2022 22:35:12 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\051822-11984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x416B40) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8006952B520, 0xFFFFF68439E3FF00, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

On Tue 17/05/2022 20:24:24 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\051722-11234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x416B40) 
Bugcheck code: 0xA (0x7FFFFFFF0000, 0x2, 0x0, 0xFFFFF806508BFF90)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug. 
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

On Mon 16/05/2022 19:20:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\051622-10875-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x416B40) 
Bugcheck code: 0x50 (0xFFFFFFFFFFFFFF85, 0x0, 0xFFFFF8003D12B520, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

avgsp.sys (AVG Self Protection, AVG Technologies CZ, s.r.o.)

fabul · Answer

Désinstalles AVG Internet Security pour commencer voir si déjà ça règle le problème.

Horo · Answer

Salut,

Je viens de le désinstaller, je croise les doigts pour que ça fasse le taff. Je reviendrai dans le coin sous ce post si ça recommence, je devrais le savoir assez vite..

En tout cas, merci fabul ! Passe une excellente journée !

fabul · Answer

Bon, alors si tu ne reviens pas, je marque ton problème comme résolu.

On pourra refaire le contraire si le problème continue.

De rien,

@+