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Phone turns off as soon as I unplug it

HONORE -  
 Eraste. -
Hello,

my phone only works when plugged in, the battery is supposedly charged to 100% but if I unplug it, it turns off. If anyone has any idea about my problem, please let me know.
Samsung NOTE5

small update just now, I managed to:
turn it off while plugged in
turn it back on without the charger (battery 100%)
I optimized the battery in settings and then the battery charge suddenly dropped to 9%

thank you for your help.

3 réponses

Réponse 1 / 3
Vanoulivolski9867 Posted messages 993 Registration date   Status Membre Last intervention   16
 
Hello, there are 2 possible issues with your smartphone:

- Motherboard failure
- Battery failure

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Don't forget the famous feedback and if this has been helpful, feel free to say thanks...
2
panellite
 
Hello
thank you for your reply, but maybe a silly question, if it were the motherboard, wouldn't it work when plugged in since I'm having no issues???

Thanks
2
Eraste.
 

Samsung Galaxy S6 Edge and since it fell, it only works with the charger plugged in; as soon as I unplug it, it turns off immediately and does not turn on without charging. Please help me.

1