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Camera offline

Tony -  
jeannets Posted messages 28394 Registration date   Status Contributor Last intervention   -
Hello, I have 2 CT-S20 cameras that were working perfectly, and suddenly one went offline and I can't reconnect it. I've checked my connection and there's no issue. The other one is working fine.
Thank you for your help.

Configuration: Android / SamsungBrowser 16.0

1 answer

  1.
    jeannets Posted messages 28394 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     
    Hello,

    There are 100 reasons that could cause this..

    1° the battery completely dead or flat...?
    2° Water that might have gotten inside..?
    3° The Wi-Fi connection that doesn’t work anymore... Try pinging its IP to see if there’s a response..?
    A neighboring Wi-Fi that is interfering with yours

    You can try unplugging everything from the power outlet for 5 minutes and then restart everything...the BOX, your camera, and any other possible device.

    You didn’t mention how or with what you are checking your connection (and not connection).
    -2