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PC restarting on Windows 11

Romain -  
Romjinso Posted messages 12 Status Member -
Hello,

I have a problem with my PC since yesterday. The day before yesterday, I had no issues. I installed the latest update for Windows 11 and strangely, the PC shuts down and restarts by itself. I tried to uninstall the update but the problem is the same. I tested my RAM but nothing was found, I worked around the issue by unchecking "System failure, automatic restart." I have a screenshot of all my shutdowns. Hoping to get some help, thank you in advance!

13 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,
    Download FRST and once downloaded save it on the desktop, then right-click on FRST and choose Run as Administrator you will have this:

    Click on Scan

    Attention, wait for the messages indicating that the scan is complete to appear



    At the end of the scan, you will have two text files on the desktop FRST and Addition

    Then send the FRST and ADDITION reports to CJOINT see THIS TUTORIAL then provide the two links generated by Cjoint in your response.

    --
    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.
    1
  2. Romjinso Posted messages 12 Status Member
     
    Thank you for your response, I found this information:

    Before doing what you told me, I wanted to discuss it.
    0
  3. Romjinso Posted messages 12 Status Member
     
    Here are the links: https://www.cjoint.com/c/LBtoya7Pyaj

    https://www.cjoint.com/c/LBtoyZVN64j
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      It seems to be a problem between your AMD Ryzen 5900X processor and Windows. Check if a BIOS update for your motherboard is available.

      Another thing unrelated to your problem, your Edge and Chrome browsers are infected with a pest search engine (palikan).
      If you want to remove it, do the following:

      Procedure to follow in the order indicated:

      1- Open FRST as an administrator by right-clicking on FRST and choosing Run as administrator
      2 - Copy the entire script that is in the box below: 
      Start::
      CreateRestorePoint:
      CloseProcesses:
      Edge StartupUrls: Default -> "hxxp://www.palikan.com/?f=7&a=plk_nxtad_16_01&cd=2XzuyEtN2Y1L1QzuyD0C0FtAyBtDyBtCzz0DtDtCyDtA0B0DtN0D0Tzu0StCyEyCzytN1L2XzutAtFtCyDtFtAtFtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2StBtA0EyB0FtAzytAtGtCzzzzzytG0CtByB0DtGyBtBtByDtGtA0F0C0EyC0AtC0DtA0DtD0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0AyEyE0FyBzytDtGtBtC0FzytGyEyEyCtBtGzzyBtByCtG0E0DyC0DtCyD0A0CyDyD0D0A2QtN0A0LzuyE&cr=317053815&ir=","hxxps://www.google.com/"
      CHR Notifications: Default -> hxxps://fr.comprating.com; hxxps://www.bizzbee.com
      CHR StartupUrls: Default -> "hxxp://www.palikan.com/?f=7&a=plk_nxtad_16_01&cd=2XzuyEtN2Y1L1QzuyD0C0FtAyBtDyBtCzz0DtDtCyDtA0B0DtN0D0Tzu0StCyEyCzytN1L2XzutAtFtCyDtFtAtFtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2StBtA0EyB0FtAzytAtGtCzzzzzytG0CtByB0DtGyBtBtByDtGtA0F0C0EyC0AtC0DtA0DtD0D2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0AyEyE0FyBzytDtGtBtC0FzytGyEyEyCtBtGzzyBtByCtG0E0DyC0DtCyD0A0CyDyD0D0A2QtN0A0LzuyE&cr=317053815&ir=","hxxps://www.google.com/"
      EmptyTemp:
      End::

      3- Once the script is copied, click on Fix, FRST automatically takes the script from the clipboard.



      Let the fix process complete. Once it is finished, you will be asked to restart your PC. Please do so as soon as prompted, see below.
      Once your computer has restarted:
      4- You will have a Fixlog file on your desktop, then send these reports to https://www.cjoint.com/ see this tutorial, then provide the link generated by Cjoint in your next message.
      1
  4. Romjinso Posted messages 12 Status Member
     
    Thank you for your response. What’s strange is that I had zero issues until now.. I have the latest update for my motherboard (P1.50). I will fix the issue with my browsers. What is it caused by?

    Here is the link https://www.cjoint.com/c/LBto5gjuGDj
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      The fixlog is OK, the infection is removed. It often comes via free software during installation; there are pre-checked boxes, and if we don't uncheck them, unwanted software gets installed. 
      Thank you for your reply, what's strange is that I had no issues until now.

      That was before the update. If a new BIOS is available on your motherboard manufacturer's website, update your motherboard's BIOS.
      1
  6. Romjinso Posted messages 12 Status Member
     
    Alright, is there currently no possible solution? Is it a problem between the version of my BIOS and Windows 11? Could an update of Windows 11 resolve the issue?
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      I rather think that a BIOS update can solve the problem.
      1
  7. Romjinso Posted messages 12 Status Member
     
    Alright, I can contact NZXT then I think to report the issue. I've been playing since 4 PM and I haven't had any crashes. Really strange bug.
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      This may also come from the chipset driver not being up to date. According to the FRST report, you have this motherboard https://nzxt.com/product/n7-b550. If this is indeed your motherboard, I would first update the chipset driver as seen at the bottom of the page, then check with NZXT because according to the FRST report your BIOS is up to date.
      That's all from my side.
      Best of luck.
      1
  8. Romjinso Posted messages 12 Status Member
     
    Very well, thank you for the time taken. Really, I am grateful for your help. I wish you nothing but the best! Thank you a thousand times.
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      You're welcome.
      See you later on CCM.
      2
  9. Romjinso Posted messages 12 Status Member
     
    Hello, I would like to follow up with you. I reinstalled Windows 10, updated my drivers via the motherboard’s website, and had no issues for two days. I just had a crash with the same type of issue in the event viewer... (on two different cores)

    A recoverable hardware error has occurred.
    Reported by component: processor core
    Error source: Machine Check Exception
    Error type: Cache Hierarchy Error
    Processor APIC ID: 18

    A recoverable hardware error has occurred.
    Reported by component: processor core
    Error source: Machine Check Exception
    Error type: Cache Hierarchy Error
    Processor APIC ID: 7
    0
  10. Romjinso Posted messages 12 Status Member
     
    I don't even get a blue screen, the PC freezes, the screen goes black and restarts directly.
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      No wonder since this probably comes from the processor, maybe a BIOS update would fix the problem or it's the processor itself that has an issue (see my message 11), this kind of error is hard to define.
      No other idea.
      1
  12. Romjinso Posted messages 12 Status Member
     
    Hello, I'm here to give you an update regarding my issue. I completely reinstalled Windows, updated my chipset via the AMD website, and even reset my BIOS to default. However, I have a problem when I launch a game; the PC shuts down and restarts with the error: kernel-power, id:41, task:63. I notice that the issue with the processor core, so the WHEA-LOGGER source follows the kernel power. I ran an OCCT power test, which only utilized the CPU at 100% and the GPU at 5%. After 30 minutes, there were no shutdowns. So the shutdowns are random; could a problem with my power supply be causing all my issues?
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      Yes, the "ernel-power" error, id:41, often indicates a power supply issue, but this error can also have other causes.
      1
  13. Romjinso Posted messages 12 Status Member
     
    I am going to buy another power supply to eliminate any doubt. I performed a Memtest86 and there were no issues with my RAM. Thank you for your response.
    0
  14. Romjinso Posted messages 12 Status Member
     
    Hello, I called in a technician, he found the cause. My NZXT water cooling is the problem, he connected a small heatsink without any issues, but as soon as he reconnected my water cooling, the PC shut down immediately.
    0