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Site blocked error "forbidden"

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kakret Posted messages 431 Status Member -  
bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   -
Hello,
I haven't had access to a site for several days, just a blank page with "forbidden" written in the top left corner.
Whether I'm on Chrome, Explorer, or Edge, it's the same issue.
I've tried this:
- Click on START, then RUN and type in inetcpl.cpl
- In the window that opens, go to the Connections tab and click on LAN Settings.
- Finally, in the Proxy section, you must uncheck the box 'Use a proxy server for your local network'.
- Click OK, then close and restart the internet

Except in the part where you need to uncheck the box 'Use a proxy server for your local network'
initially check it in order to check this one:
Do not use a proxy server for local addresses
Then uncheck the line above: 'Use a proxy server for your local network'
Also do the same thing by clicking on the button: Settings
and confirm with OK
but still no access
I have no sites blocked in the internet security option..

Thank you for your help

(for information, it's the BTP pro site......)

--
"We have the behaviors that we generate"

8 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    The IP of your box is blacklisted; it appears on international registries. Some websites refer to these registries and prohibit access to all blacklisted IPs listed, so when you try to connect with your internet box's IP, the site blocks it.
    Check that with your internet service provider.
    2
    1. kakret Posted messages 431 Status Member 29
       
      Good evening,
      I contacted my internet provider and the problem is resolved.
      Thank you again for your help.

      --
      "We have the behaviors that we generate"
      0
      1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > kakret Posted messages 431 Status Member
         
        You're welcome.
        See you later on CCM.
        0
  2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,
    Download FRST once downloaded save it on the desktop then right-click on FRST and choose Run as administrator you will see this:

    Click on Scan

    Attention, wait for the messages saying that the scan is complete to display



    At the end of the scan you will have two text files on the desktop FRST and Addition

    Then send the FRST and ADDITION reports to CJOINT see THIS TUTORIAL then provide the two links generated by Cjoint in your response.

    --
    bazfile
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.
    0
  3. kakret Posted messages 431 Status Member 29
     
    Thank you for your quick response.
    Here are the links
    https://www.cjoint.com/c/LAykAZcEVlp
    https://www.cjoint.com/c/LAykChCGwNp

    --
    " we have the behaviors that we generate "
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      Your computer is not infected; your problem comes from the website in question that is denying you access. I will redirect your post to the Internet forum.
      1
  4. kakret Posted messages 431 Status Member 29
     
    ok, thank you

    --
    " we have the behaviors that we generate "
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      Contact him webmaster of the site via email support-digital@probtp.com
      0
  6. kakret Posted messages 431 Status Member 29
     
    Okay, but when I click on your link, it takes me to a blank page with "forbidden"
    so do I need to contact them another way????

    --
    "we have the behaviors that we generate"
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
        
      I need to contact them in another way ????

      Yes, via the email address I gave you in my previous message, which I'll remind you of support-digital@probtp.com. The fact that it is only on this site and not on others means that they are blocking your IP. If it had been on all sites, it would have been different.
      If you have a smartphone, try going to this site, but be careful not to connect your smartphone to your box's WiFi network but to the mobile network. The IP will be different, so you should normally not be blocked.
      1
  7. kakret Posted messages 431 Status Member 29
     
    cool thanks
    I will confirm you as soon as the problem is resolved
    thank you

    --
    " we have the behaviors that we generate "
    0
    1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      I modified my previous message, read it again.
      0
  8. kakret Posted messages 431 Status Member 29
     
    Thank you
    that’s exactly it, I can connect outside my home on my phone or with another computer..

    --
    "we have the behaviors we generate"
    0
  9. kakret Posted messages 431 Status Member 29
     
    Hello,
    After several emails, here is the latest response from proBTP;

    "Hello,

    I just got feedback from our IT department, which indicates that this IP is blocked on international databases.
    The block cannot be lifted at this time, but it will be automatically removed once the IP is unclassified.

    Best regards,"

    DIGITAL SUPPORT
    Digital Department
    PRO BTP - 7 Square Félix Nadar
    94 300 Vincennes

    I don’t understand because it’s only their site that is blocked, so ...???
    Thank you

    --
    "We have the behaviors we generate"
    0