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HP Smart Installation

trignac Posted messages 66 Status Member -  
 trignac -
Hello,
Following the replacement of my PC, I am unable to install HP Smart. The PC recognizes the printer. The Smart software appears in the dropdown. When I open the software, a window asks for my username and password. I enter this request. I confirm.
I open the software to perform a scan, and it asks for my username and password again. As a result, I get an error regarding the password or username. I've spent three hours searching. What should I do?
Thank you for your help.
Best regards,

1 answer

  1.
    Devl0per.ccm Posted messages 296 Status Member 14
     
    Hello,

    If I understand correctly, the error is "incorrect username or password."

    Is that it?

    Best regards,
    0
    1. trignac Posted messages 66 Status Member 1
       
      Good evening, actually, I can't open this software, the username or password is rejected. Even though they were validated after the change.
      Best regards
      0
    2. Devl0per.ccm Posted messages 296 Status Member 14 > trignac Posted messages 66 Status Member
       
      Is there a "forgot ID" box or something similar?

      If not, contact me back here.
      0
    3. trignac Posted messages 66 Status Member 1 > Devl0per.ccm Posted messages 296 Status Member
       
      Non
      0
    4. Devl0per.ccm Posted messages 296 Status Member 14 > trignac Posted messages 66 Status Member
       
      Ok,

      In that case, you need to contact HP:
      https://support.hp.com/fr-fr/contact/printers

      Explain your problem to them clearly, with all the details.

      Best regards,
      0
    5. trignac Posted messages 66 Status Member 1 > Devl0per.ccm Posted messages 296 Status Member
       
      HELLO
      It's the snake that bites its tail. I contacted support, but it's the virtual agent who cut things short very quickly. Specifically, I want to open scanning, beyond the address and password, invalid response, reset password, send code, which I'm still waiting for. I tried with a new address, response this account already exists, I don't understand anything anymore. At 92 years old, I’m losing my bearings. I feel like I've fallen.
      Sincerely
      1