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Samsung account issue (processing failed)

Neytel_officiel Posted messages 26 Status Member -  
 mondie -
Hello,

I have a Samsung Galaxy Note 8, but it has a small problem: I can't connect, and then the message says "processing failed." Please, can you help me?

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Best regards,
Neytel ;)

2 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,
    on your PC, log in with your credentials at Samsung's login page.
    Go back to your phone and try to log in via the Samsung app.

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    bazfile
    Moderator/Security Contributor.
    a hello, a reply, a thank you are always appreciated.
    1
    1. Neytel_officiel Posted messages 26 Status Member 1
       
      Hello,

      Unfortunately, it didn't work. Do you have any other solutions, please?
      1
      1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > Neytel_officiel Posted messages 26 Status Member
         
        On your phone, clear the cache of your Samsung app that you use to connect to your account.
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      2. Neytel_officiel Posted messages 26 Status Member 1 > bazfile Posted messages 58492 Registration date   Status Moderator Last intervention  
         
        Actually, I’m connecting to the settings, not really the applications, but it doesn’t work anyway; there isn’t a Samsung application for themes and other things. In any case, thank you for replying.
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