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Samsung account issue (processing failed)

Neytel_officiel Posted messages 26 Status Membre -  
 mondie -
Hello,

I have a Samsung Galaxy Note 8, but it has a small problem: I can't connect, and then the message says "processing failed." Please, can you help me?

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Best regards,
Neytel ;)

2 réponses

Réponse 1 / 2
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Hello,
on your PC, log in with your credentials at Samsung's login page.
Go back to your phone and try to log in via the Samsung app.

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bazfile
Moderator/Security Contributor.
a hello, a reply, a thank you are always appreciated.
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Neytel_officiel Posted messages 26 Status Membre 1
 
Hello,

Unfortunately, it didn't work. Do you have any other solutions, please?
1
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > Neytel_officiel Posted messages 26 Status Membre
 
On your phone, clear the cache of your Samsung app that you use to connect to your account.
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Neytel_officiel Posted messages 26 Status Membre 1 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 
Actually, I’m connecting to the settings, not really the applications, but it doesn’t work anyway; there isn’t a Samsung application for themes and other things. In any case, thank you for replying.
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