View original (French)

Samsung account issue (processing failed)
Neytel_officiel -  
Hello,

I have a Samsung Galaxy Note 8, but it has a small problem: I can't connect, and then the message says "processing failed." Please, can you help me?

--
Best regards,
Neytel ;)

2 answers

  1.  bazfile Moderator
    Hello,
    on your PC, log in with your credentials at Samsung's login page.
    Go back to your phone and try to log in via the Samsung app.

    --
    bazfile
    Moderator/Security Contributor.
    a hello, a reply, a thank you are always appreciated.
    1. Neytel_officiel Author
      Hello,

      Unfortunately, it didn't work. Do you have any other solutions, please?
    2. bazfile Moderator
      @Neytel_officielOn your phone, clear the cache of your Samsung app that you use to connect to your account.
    3. Neytel_officiel Author
      @bazfileActually, I’m connecting to the settings, not really the applications, but it doesn’t work anyway; there isn’t a Samsung application for themes and other things. In any case, thank you for replying.