View original (French)

Scrabble Go has a problem!!!

Lilo -  
HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention   -
Hello,

My Scrabble Go app keeps shutting down on my iPhone...???

Please advise me (I’ve recharged several times, nothing works!!!)

Have a good evening

Configuration: iPhone / Safari 604.1

1 réponse

Réponse 1 / 1
HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention   11 939
 
Hello,

Try closing and restarting the application. If that doesn't work, restart your iPad. If the problem persists, update the application and also check for updates for your iPad.

As a last resort, try reinstalling the application. This may reset your progress and other saved data in the application.
0
Lilo54
 
Hello, thank you for your reply, but how do I update my app on my iPhone... mystery ????
Have a good evening
0
HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention   11 939 > Lilo54
 
Open the App Store and select your profile icon at the top of the screen, then scroll down the page to view available updates.
0
Lilo54 > HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention  
 
Thank you, I tried, no update for Scrabble Go, I reinstalled it... nothing to be done!!! It shuts down immediately!!! Feeling drained ????????,
Have a good day ????
0
HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention   11 939 > Lilo54
 
Before launching Scrabble Go, close all open applications. Perhaps your applications are using a lot of memory, which prevents Scrabble Go from starting.

Also check if you have enough storage space and that it is not full.
0