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Imedia S3210 reset issue

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Seiko_3875 Posted messages 10 Status Member -  
Seiko_3875 Posted messages 10 Status Member -
Hello,

I got an Imedia S3210 PC from a friend, but here when I start it up, I can get to the desktop, but then my mouse and keyboard don't work.

I know the keyboard and the mouse work, so I'm trying to go into Windows recovery mode (the PC is surprisingly on Windows 10 when it should normally be on Windows 7) to try to reset it, but there's an error.

What should I do to reset the PC? Or make the mouse work? I've tried a lot of things, but nothing works, please help me.

Configuration: Windows / Chrome 91.0.4472.77

3 answers

Answer 1 / 3
Panth33ra Posted messages 23106 Registration date   Status Member Last intervention   Ambassadeur 2 360
 
Hello,
How did you install Windows 10? ...
An upgrade from OS 7 to OS 10 or installing Windows 10 using a USB stick?

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Answer 2 / 3
Seiko_3875 Posted messages 10 Status Member
 
I'm sorry, but I was given this PC and to be honest, I have no idea...

I don't really know anything about it, but I thought maybe the problem was due to this upgrade?

Anyway, thank you very much for your attention to my question.
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Panth33ra Posted messages 23106 Registration date   Status Member Last intervention   2 360
 
I think the best option would be to reinstall Windows using a USB key.
Follow this link... https://www.microsoft.com/fr-fr/software-download/windows10 to download the "Media Creation Tool." The USB key must be at least 8 GB.
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Seiko_3875 Posted messages 10 Status Member > Panth33ra Posted messages 23106 Registration date   Status Member Last intervention  
 
Yes, that's what I tried to do but I'm missing the drivers... and that's completely stopping me from installing it! I can't find these drivers.
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Panth33ra Posted messages 23106 Registration date   Status Member Last intervention   2 360 > Seiko_3875 Posted messages 10 Status Member
 
Hello,
Which drivers? I don't understand.
It's actually simple to reinstall Windows 10 with a USB drive (message #3).
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Seiko_3875 Posted messages 10 Status Member > Panth33ra Posted messages 23106 Registration date   Status Member Last intervention  
 
It's during the installation of Windows 10 64-bit that it asks me for drivers, but I don't have them on the computer. And I don't know which ones to install.
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Panth33ra Posted messages 23106 Registration date   Status Member Last intervention   2 360 > Seiko_3875 Posted messages 10 Status Member
 
Hello,
I still don't understand. Why is he asking you for the drivers, which ones? When I reinstalled Windows 10 last year, it never asked me for the drivers.
Do you remember what was written?
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Answer 3 / 3
Seiko_3875 Posted messages 10 Status Member
 
I used a USB key and media tool to install Windows.
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Panth33ra Posted messages 23106 Registration date   Status Member Last intervention   2 360
 
Check here for our friend Malekal's response... https://www.malekal.com/installation-windows-10-pilote-media-manquant/ (the message is the same)
It seems that your installation media (your USB drive) is corrupted.
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Seiko_3875 Posted messages 10 Status Member > Panth33ra Posted messages 23106 Registration date   Status Member Last intervention  
 
Super, thank you! That was it! I just changed the key and it works well now, sorry for this late reply but once again, thank you very much!
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