"gvrBackgroundWindow3" prevents W10 from restarting
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Machilou
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brucine Posted messages 24390 Registration date Status Membre Last intervention -
brucine Posted messages 24390 Registration date Status Membre Last intervention -
Hello everyone!
When I need to restart my Windows 10 computer (for instance, to finalize an update), the following message appears:
- "gvrBackgroundWindow3" is preventing W10 from restarting -
(so I force shutdown to be able to restart my computer anyway)
I searched online, but I couldn't find a real solution.
Thank you in advance for your input.
Configuration: Windows / Edge 91.0.864.41
When I need to restart my Windows 10 computer (for instance, to finalize an update), the following message appears:
- "gvrBackgroundWindow3" is preventing W10 from restarting -
(so I force shutdown to be able to restart my computer anyway)
I searched online, but I couldn't find a real solution.
Thank you in advance for your input.
Configuration: Windows / Edge 91.0.864.41
12 réponses
Hello,
Is Steam installed on your PC?
--
bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
Is Steam installed on your PC?
--
bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
Hello there!
Thank you for your quick response.
No, Steam is not installed on my laptop.
Talk to you soon for new advice.
Thank you for your quick response.
No, Steam is not installed on my laptop.
Talk to you soon for new advice.
The causes are multiple; the most frequently documented are malware, a corrupted file for another reason, including the installation of certain software.
System Mechanics and a number of games are often blamed.
Before getting worked up, one should try to remember if the problem occurred after installing a program.
If not, perform a virus/malware scan, and if the problem persists, run a diagnostic as suggested here (in English): https://www.tenforums.com/general-support/85084-gvr-background-window-3-a.html
System Mechanics and a number of games are often blamed.
Before getting worked up, one should try to remember if the problem occurred after installing a program.
If not, perform a virus/malware scan, and if the problem persists, run a diagnostic as suggested here (in English): https://www.tenforums.com/general-support/85084-gvr-background-window-3-a.html
Hello "brucine"!
First of all, thank you very much for your explanatory response.
1°) "System Mechanics" is not installed on my computer
2°) No recent software installed on my computer
3°) Scan with my Norton antivirus: OK
4°) Scan with Malwarebytes: OK
5°) sfc /scannow: OK
6°) All drivers are up to date
I also followed the steps from your link: everything is OK
Since when has the problem existed: to be honest, I don't really know.
A+ for any further advice.
First of all, thank you very much for your explanatory response.
1°) "System Mechanics" is not installed on my computer
2°) No recent software installed on my computer
3°) Scan with my Norton antivirus: OK
4°) Scan with Malwarebytes: OK
5°) sfc /scannow: OK
6°) All drivers are up to date
I also followed the steps from your link: everything is OK
Since when has the problem existed: to be honest, I don't really know.
A+ for any further advice.
Check if you have the latest version of Windows 10. To verify, go to this page, click on Update now, and this will start the download of the Microsoft tool. Just open it, and it will allow you to update Windows 10 to the latest version and let you know if it's compatible with your PC. Be aware that this update takes some time. If you have a laptop, plug it in, as it would be a shame to run out of battery before the update is complete.
--
bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
--
bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
Hello "bazfile"!
Thank you very much for your response.
I just followed your advice.
But I already have the latest version of Windows 10.
Version "21H1" - Windows 10 Home -
Operating System Build: 19043.1023
A+.
Thank you very much for your response.
I just followed your advice.
But I already have the latest version of Windows 10.
Version "21H1" - Windows 10 Home -
Operating System Build: 19043.1023
A+.
Download FRST, once downloaded save it to the desktop, then open it and you will see this:
Click on Analyze at the end of the analysis you will have two text files on the desktop FRST and Addition, .
Make sure to wait for the messages saying that the analysis is complete, then send these reports to https://pjjoint.malekal.com/ see this tutorial paragraph Send the analysis reports to pjjoint then provide the two links generated by Pjoint in your next message.
--
bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
Click on Analyze at the end of the analysis you will have two text files on the desktop FRST and Addition, .
Make sure to wait for the messages saying that the analysis is complete, then send these reports to https://pjjoint.malekal.com/ see this tutorial paragraph Send the analysis reports to pjjoint then provide the two links generated by Pjoint in your next message.
--
bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
Re... !
Thank you for your new advice.
Problem: I can't download "FRST".
I also tried disabling "Microsoft Defender Smart Screen" and my Norton antivirus (Auto-Protect + Firewall).
Message at the end of the download: "frst64.exe may harm your computer" (and the download is completely blocked).
See you.
Thank you for your new advice.
Problem: I can't download "FRST".
I also tried disabling "Microsoft Defender Smart Screen" and my Norton antivirus (Auto-Protect + Firewall).
Message at the end of the download: "frst64.exe may harm your computer" (and the download is completely blocked).
See you.
I finally made it!
I'm using "Microsoft Edge Chromium" as my browser.
(I didn't have any "additional information" to bypass the warning)
Finally, here are the requested links:
https://pjjoint.malekal.com/files.php?id=FRST_20210605_d6q7y8w12b11
https://pjjoint.malekal.com/files.php?id=20210605_g11u10c10i12v15
I hope this is what you asked for.
Talk to you soon for your feedback.
I'm using "Microsoft Edge Chromium" as my browser.
(I didn't have any "additional information" to bypass the warning)
Finally, here are the requested links:
https://pjjoint.malekal.com/files.php?id=FRST_20210605_d6q7y8w12b11
https://pjjoint.malekal.com/files.php?id=20210605_g11u10c10i12v15
I hope this is what you asked for.
Talk to you soon for your feedback.
There is no infection on your PC; I think it comes from a software you recently installed, such as "Norton Utilities Premium," which in my opinion is the epitome of useless software. You should avoid being misled by all these "optimization and cleaning" programs, which are more about marketing than providing any real benefits for the PC. In fact, Windows already comes with sufficient cleaning tools. Sometimes these programs create more panic on the PC than actual improvement. See this page. You should also know that Windows 10 has its own antivirus, and it is effective. Since you bought Norton 360, you could have done without it. In conclusion, I would look at the software you recently installed, as I believe a software has triggered this problem.
Thank you sincerely, "bazfile", for your invaluable help!
You reassure me by saying that my computer is not infected.
Moreover, you are a "magician" because it's true, the last software installed several months ago is indeed "Norton Utilities Premium".
In fact, it was provided "for free" with my subscription to Norton 360°.
I wanted to test it.
If it doesn't serve much purpose and can be dangerous, maybe I should uninstall it?
Am I at risk of having other issues with this "gvrBackgroundWindow3" window upon restarting W10?
Otherwise, do you think the W10 antivirus is sufficient for protection and security?
Is it better than Norton 360°?
My subscription ends at the end of 2021; I will make a decision at that time.
Thank you in advance for your new opinion.
You reassure me by saying that my computer is not infected.
Moreover, you are a "magician" because it's true, the last software installed several months ago is indeed "Norton Utilities Premium".
In fact, it was provided "for free" with my subscription to Norton 360°.
I wanted to test it.
If it doesn't serve much purpose and can be dangerous, maybe I should uninstall it?
Am I at risk of having other issues with this "gvrBackgroundWindow3" window upon restarting W10?
Otherwise, do you think the W10 antivirus is sufficient for protection and security?
Is it better than Norton 360°?
My subscription ends at the end of 2021; I will make a decision at that time.
Thank you in advance for your new opinion.
By the end of 2021, you will be able to uninstall Norton 360, the Windows 10 antivirus will automatically take over; it is more than sufficient, and you'll even save some money that you can use for the end-of-year holidays. As for Norton Utilities Premium, it is not dangerous in itself, but it can sometimes cause problems on certain configurations; you can always uninstall it to see if your issue disappears, knowing that you can reinstall it later if you wish, but honestly, it is not really useful.
That’s all I can tell you and offer you.
That’s all I can tell you and offer you.
It's true that the built-in protection software in Windows, which had a bad reputation, has made some progress, but the firewall continued to prioritize incoming traffic over outgoing traffic, which is not the best idea.
I've always thought that antivirus software is pretty useless for two reasons: to catch one, you have to almost make an effort, and in any case, a "new" virus has time to go around the world ten times before it gets incorporated into the antivirus database.
Besides the best software in this regard (the one we've all got between our ears), it seems more relevant to focus on the firewall and defense software (it's called HIPS, bless you).
To stay in the realm of free software (and get rid of the bloated solutions like Norton), I personally chose Comodo, which I find significantly better but will require some configuration and learning; you can't make an omelette without breaking a few eggs.
If, on the other hand, all the "cleaners" and disinfection reports are either hard to read or inexpensive, a number of additional precautions are simple to implement, for example always using a user account instead of an administrator one, regularly inspecting the files and "software" present on your PC (this way, it’s quite easy to spot abnormal entries), the services, and the startup entries this time with autoruns (the last two can also be useful in our case, which is probably due either to a corrupt file or to an unwanted or conflicting service at startup; in both cases, there are tutorials available to see what can be switched from automatic to manual or turned off without risk).
I've always thought that antivirus software is pretty useless for two reasons: to catch one, you have to almost make an effort, and in any case, a "new" virus has time to go around the world ten times before it gets incorporated into the antivirus database.
Besides the best software in this regard (the one we've all got between our ears), it seems more relevant to focus on the firewall and defense software (it's called HIPS, bless you).
To stay in the realm of free software (and get rid of the bloated solutions like Norton), I personally chose Comodo, which I find significantly better but will require some configuration and learning; you can't make an omelette without breaking a few eggs.
If, on the other hand, all the "cleaners" and disinfection reports are either hard to read or inexpensive, a number of additional precautions are simple to implement, for example always using a user account instead of an administrator one, regularly inspecting the files and "software" present on your PC (this way, it’s quite easy to spot abnormal entries), the services, and the startup entries this time with autoruns (the last two can also be useful in our case, which is probably due either to a corrupt file or to an unwanted or conflicting service at startup; in both cases, there are tutorials available to see what can be switched from automatic to manual or turned off without risk).