PC that reboots for no reason whether in games or on the desktop.
Steven1525
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Simon801 Posted messages 2 Status Membre -
Simon801 Posted messages 2 Status Membre -
Hello everyone!
If I'm turning to you, it's because I'm a bit desperate.
As explained in the title, my PC reboots (Without a blue screen) randomly. In fact, it can last for 1 hour or several days, whether in a game or on the desktop.
I've done everything that was recommended on the forums:
- Reset Windows to 0
- Update the BIOS
- Undervolt the PC (GPU + CPU + RAM)
- Change the power supply.
- Change the RAM
- Change the hard drive
- The SATA cables
- Check the temperatures (In-game: 60-70° max for both the GPU and CPU)
- Change the power strip
- Move the PC to another outlet
- Keep the bare minimum on the PC (1 monitor, keyboard, mouse)
- Update the GPU BIOS
- Change the processor
NOTHING WORKS.
Here is my configuration since:
https://www.driverscloud.com/fr/configuration/69691635-1/resume
Operating System
Windows 10 (X64) 21H1
Installation Date: 05/05/2021
Processor
AMD Ryzen 7 5800X Running at
Measured Frequency (core0): 4.20 GHz
Number of cores: 8 physical, 16 logical
Socket: Socket AM4 (1331)
CPU Temperature (core 0): 41.50 °C
Motherboard
Micro-Star International Co., Ltd. MAG B550M MORTAR WIFI (MS-7C94) 1.0
SKU Number: To be filled by O.E.M.
BIOS Version: 1.70
Date: 12/05/2021
Chipset
North Bridge: AMD Ryzen SOC
Revision ID: 00
South Bridge: AMD B550
Revision ID: 51
Memory
32 GB of total memory type DDR4 at 3 GHz (1.5x2 GHz)
Memory timings: 16.0 clocks-18 clocks-18 clocks-38 clocks-1 TT
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
Graphics Card
AMD Radeon RX Vega 64
Installed DirectX version: 12.0
GPU Frequency: 26 MHz
GPU Shader Frequency: 353 MHz
GPU Memory Frequency: 309 MHz
Hard Drive
WD Elements 25A3 USB Device 5.46 TB
SSD CT500P2SSD8
Firmware: P2CR010
SSD CT250MX500SSD1 at 232.89 GB SATA III
Firmware: M3CR020
SATA Version: SATA Rev 2.6
Network
Realtek Semiconductor Co., Ltd. RTL8125 2.5GbE Controller
Adapter type: ethernet
Microsoft Wi-Fi Direct Virtual Adapter
Adapter type: IEEE 802.11 wireless
Microsoft Wi-Fi Direct Virtual Adapter #2
Adapter type: IEEE 802.11 wireless
Intel Corporation Wi-Fi 6 AX200
Adapter type: IEEE 802.11 wireless
Software Loopback Interface 1
Adapter type: Loopback
Multimedia Cards
Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 HDMI Audio [Radeon Vega 56/64]
Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio Controller
Keyboard
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Holtek Semiconductor, Inc. USB Input Device
Mouse
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Holtek Semiconductor, Inc. USB Input Device
Screen(s)
C27HG7x
Manufacturer: Samsung
Maximum resolution: 2560 x 1440
Screen size: 27.2" (60 cm x 34 cm)
Manufacturing date: 16/09/2018
Aspect ratio: 16:9
Video input type: DisplayPort Digital Signal
PLG2888UH
Manufacturer: Idek Iiyama North America, Inc.
Maximum resolution: 3840 x 2160
Screen size: 27.8" (62 cm x 34 cm)
Manufacturing date: 31/12/2014
Aspect ratio: 16:9
Video input type: DisplayPort Digital Signal
USB Device
Holtek Semiconductor, Inc. USB Input Device
Western Digital Technologies, Inc. Elements Desktop (WDBWLG) (USB mass storage device)
XBOX 360 Controller for Windows
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Intel Corp. AX200 Bluetooth (Intel(R) Wireless Bluetooth(R))
Blue Microphones USB composite device
Micro Star International USB Input Device
Genesys Logic, Inc. Hub (Generic USB Hub)
I am open to any suggestions/help.
Thank you to those who take the time for me!
If I'm turning to you, it's because I'm a bit desperate.
As explained in the title, my PC reboots (Without a blue screen) randomly. In fact, it can last for 1 hour or several days, whether in a game or on the desktop.
I've done everything that was recommended on the forums:
- Reset Windows to 0
- Update the BIOS
- Undervolt the PC (GPU + CPU + RAM)
- Change the power supply.
- Change the RAM
- Change the hard drive
- The SATA cables
- Check the temperatures (In-game: 60-70° max for both the GPU and CPU)
- Change the power strip
- Move the PC to another outlet
- Keep the bare minimum on the PC (1 monitor, keyboard, mouse)
- Update the GPU BIOS
- Change the processor
NOTHING WORKS.
Here is my configuration since:
https://www.driverscloud.com/fr/configuration/69691635-1/resume
Operating System
Windows 10 (X64) 21H1
Installation Date: 05/05/2021
Processor
AMD Ryzen 7 5800X Running at
Measured Frequency (core0): 4.20 GHz
Number of cores: 8 physical, 16 logical
Socket: Socket AM4 (1331)
CPU Temperature (core 0): 41.50 °C
Motherboard
Micro-Star International Co., Ltd. MAG B550M MORTAR WIFI (MS-7C94) 1.0
SKU Number: To be filled by O.E.M.
BIOS Version: 1.70
Date: 12/05/2021
Chipset
North Bridge: AMD Ryzen SOC
Revision ID: 00
South Bridge: AMD B550
Revision ID: 51
Memory
32 GB of total memory type DDR4 at 3 GHz (1.5x2 GHz)
Memory timings: 16.0 clocks-18 clocks-18 clocks-38 clocks-1 TT
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
G.Skill 8 GB Module
Maximum frequency: 1066 MHz
Bandwidth: DDR4-2132
Maximum XMP frequency: 1600 MHz
XMP bandwidth: DDR4-3200
Graphics Card
AMD Radeon RX Vega 64
Installed DirectX version: 12.0
GPU Frequency: 26 MHz
GPU Shader Frequency: 353 MHz
GPU Memory Frequency: 309 MHz
Hard Drive
WD Elements 25A3 USB Device 5.46 TB
SSD CT500P2SSD8
Firmware: P2CR010
SSD CT250MX500SSD1 at 232.89 GB SATA III
Firmware: M3CR020
SATA Version: SATA Rev 2.6
Network
Realtek Semiconductor Co., Ltd. RTL8125 2.5GbE Controller
Adapter type: ethernet
Microsoft Wi-Fi Direct Virtual Adapter
Adapter type: IEEE 802.11 wireless
Microsoft Wi-Fi Direct Virtual Adapter #2
Adapter type: IEEE 802.11 wireless
Intel Corporation Wi-Fi 6 AX200
Adapter type: IEEE 802.11 wireless
Software Loopback Interface 1
Adapter type: Loopback
Multimedia Cards
Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 HDMI Audio [Radeon Vega 56/64]
Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio Controller
Keyboard
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Holtek Semiconductor, Inc. USB Input Device
Mouse
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Holtek Semiconductor, Inc. USB Input Device
Screen(s)
C27HG7x
Manufacturer: Samsung
Maximum resolution: 2560 x 1440
Screen size: 27.2" (60 cm x 34 cm)
Manufacturing date: 16/09/2018
Aspect ratio: 16:9
Video input type: DisplayPort Digital Signal
PLG2888UH
Manufacturer: Idek Iiyama North America, Inc.
Maximum resolution: 3840 x 2160
Screen size: 27.8" (62 cm x 34 cm)
Manufacturing date: 31/12/2014
Aspect ratio: 16:9
Video input type: DisplayPort Digital Signal
USB Device
Holtek Semiconductor, Inc. USB Input Device
Western Digital Technologies, Inc. Elements Desktop (WDBWLG) (USB mass storage device)
XBOX 360 Controller for Windows
Razer USA, Ltd RC30-0315, Gaming Mouse [Basilisk X HyperSpeed] (Razer Basilisk X HyperSpeed)
Intel Corp. AX200 Bluetooth (Intel(R) Wireless Bluetooth(R))
Blue Microphones USB composite device
Micro Star International USB Input Device
Genesys Logic, Inc. Hub (Generic USB Hub)
I am open to any suggestions/help.
Thank you to those who take the time for me!
4 réponses
Hello,
Maybe we can find a clue through the Event Viewer (to find it, you can just search in the start menu), under Windows Logs / System → Check if there are any errors corresponding to the time of a crash (the easiest is to check right after), and look at the detailed descriptions.
Best regards.
Maybe we can find a clue through the Event Viewer (to find it, you can just search in the start menu), under Windows Logs / System → Check if there are any errors corresponding to the time of a crash (the easiest is to check right after), and look at the detailed descriptions.
Best regards.
Hi,
So, after checking, I get 2 errors 4 seconds after the critical error, the crashing one (Kernel-Power 41-63)
Error 1: Event 1101, Eventlog
Audit events were ignored by the transport. 0
Error 2: Event 18, WHEA-Logger
A recoverable hardware error has occurred.
Reported by component: processor core
Error source: Machine Check Exception
Error type: Cache Hierarchy Error
Processor APIC ID: 4
So, after checking, I get 2 errors 4 seconds after the critical error, the crashing one (Kernel-Power 41-63)
Error 1: Event 1101, Eventlog
Audit events were ignored by the transport. 0
Error 2: Event 18, WHEA-Logger
A recoverable hardware error has occurred.
Reported by component: processor core
Error source: Machine Check Exception
Error type: Cache Hierarchy Error
Processor APIC ID: 4
Good evening, thank you for taking the time to help me.
I have indeed updated everything I could and my PC held up for 2 days without crashing, then it crashed on my desktop (my screens turn random colors (gray, green, red, etc.) for about two seconds)
This time I received the following error:
Error 1: Event 18, WHEA-logger
A recoverable hardware error has occurred.
Reported by component: processor core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8
Error 2: Event 1101, Eventlog
Audit events were ignored by the transport. 0
The only difference I noticed is the processor APIC ID: 8
(instead of 4)
I have indeed updated everything I could and my PC held up for 2 days without crashing, then it crashed on my desktop (my screens turn random colors (gray, green, red, etc.) for about two seconds)
This time I received the following error:
Error 1: Event 18, WHEA-logger
A recoverable hardware error has occurred.
Reported by component: processor core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 8
Error 2: Event 1101, Eventlog
Audit events were ignored by the transport. 0
The only difference I noticed is the processor APIC ID: 8
(instead of 4)
Hello,
This ID corresponds to a CPU core, so if it's indeed the motherboard that isn't providing enough power to the CPU, it's not surprising that the error occurs on different cores. However, the fact that it crashes "at idle" (on the desktop) is curious... (But a resource-intensive task might have started in the background)
Best regards.
This ID corresponds to a CPU core, so if it's indeed the motherboard that isn't providing enough power to the CPU, it's not surprising that the error occurs on different cores. However, the fact that it crashes "at idle" (on the desktop) is curious... (But a resource-intensive task might have started in the background)
Best regards.
Hi,
It's true that we surely have something to dig into there.
Before testing with another motherboard, I completely moved the PC to another room.
I'm going to let it run 24/7 while gaming and on the desktop, and we'll see if it reboots.
I'll get back to you as soon as there are any changes or a crash.
Wishing you a good day!
It's true that we surely have something to dig into there.
Before testing with another motherboard, I completely moved the PC to another room.
I'm going to let it run 24/7 while gaming and on the desktop, and we'll see if it reboots.
I'll get back to you as soon as there are any changes or a crash.
Wishing you a good day!