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Neither audio nor video

Jako -  
Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   -
Hello,

on my TV it says no audio or video with the TNT. With Bouygues there are no issues, what should I do? I'm a beginner. Thank you.

Configuration: Windows / Chrome 87.0.4280.141

11 answers

  1.
    Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    I admit I don't understand, try to do a "reset" or "factory reset" or "initial configuration" (see menu) but you will have to redo the entire installation and settings.

    --
    I call a spade a spade *
    *in French in the text
    1
  2. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    Hello,
    Is this TV connected to a functioning antenna?
    What is its complete model number? (see the rating plate on the back)
    --
    I call a spade a spade *
    *in French in the text
    0
  3. Caline3169 Posted messages 5 Status Member
     
    TV connected (Thomson 65UC 6596) I tried the antenna with another TV and it works. I am a beginner.
    thank you
    0
  4. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    Have you done a new channel search using the terrestrial TNT tuner (DVB-T2) and not the cable tuner (DVB-C) or satellite (DVB-S2)?

    --
    I call a spade a spade *
    *in French in the text
    0
  6. Caline3169 Posted messages 5 Status Member
     
    Digital antenna
    0
  7. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    And your TV starts the search?

    --
    I call a spade a spade *
         *in French in the text
    0
  8. Caline3169 Posted messages 5 Status Member
     
    Yes automatic search
    0
  9. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    The search begins, scanning the channels but finds nothing?

    --
    I call a spade a spade *
         *in French in the text
    0
  10. Caline3169 Posted messages 5 Status Member
     
    During the scanning, he finds it, but the chains do not appear.
    0
  11. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 201
     
    And you leave the search until the end?

    --
    I call a spade a spade *
         *in French in the text
    0
  12. Caline3169 Posted messages 5 Status Member
     
    yes of course
    0