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Popup "Google Chrome Help" that opens unexpectedly

slashaxl Posted messages 13 Status Member -  
slashaxl Posted messages 13 Status Member -
Hello,

here is my issue, I have a "Google Chrome help" window that keeps adding to my tabs when I search on Google Chrome. I tried to block it in the settings but there's no way to do it. The address in question looks like this: https://support.google.com/chrome/?p=help&ctx=keyboard#topic=9796470, it is different from the official address which is this one: https://support.google.com/chrome/?hl=fr#topic=9796470 I think it's hacking; how can I get rid of it?
thank you

Configuration: Windows / Chrome 86.0.4240.111

3 answers

  1.
    fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066
     
    Hi,

    You might want to save your bookmarks, download Chrome
    https://www.google.com/intl/en/chrome/?standalone=1

    Uninstall it, and delete its folder, right-click on the Start button > Run: CMD:
    rmdir %LocalAppData%\Google

    Then reinstall it.
    1
    1. slashaxl Posted messages 13 Status Member
       
      Hi Fabul, and thank you for your response. I reinstalled Chrome, but I couldn't execute cmd; it says the directory is not empty... so the window came back. What should I do?
      Thank you.
      0
  2. fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066
     
    Sorry, I forgot the arguments /s /q

    rmdir /s /q %LocalAppData%\Google

    Or type in your search bar %LocalAppData%

    And open

    Delete the Google folder
    1
    1. slashaxl Posted messages 13 Status Member
       
      Hi Fabul, I tried your second solution and here are the messages: "this file is used by another process" or "access denied" and the window keeps popping up... I don't know what to do. Thank you for your help.
      0
      1. fabul Posted messages 42158 Registration date   Status Moderator Last intervention   6 066 > slashaxl Posted messages 13 Status Member
         
        Is Chrome closed properly?

        You can check with Process Explorer > Kill Process

        If not, type Google in "Find", and in the bottom part > Close Handle
        0
  3. slashaxl Posted messages 13 Status Member
     
    Thank you for your response.
    0