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Black screen return from sleep

leniais -  
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   -
Hello,

I'm reaching out for help. I'm new to Linux, after years of using Mac, and I just installed Ubuntu 20.04 on my ASUS Zenbook.
It has been working for three and a half months, except for some issues with waking from sleep. Today, the wake-up from sleep isn't working, and I have to restart my computer, which results in a black screen. There are no icons on the desktop, but the names of folders or files appear in white. The command bars are a bit lighter, and if I hover the mouse over the bottom bar, instead of icons, I see a lighter gray square. I can still access my email and the internet this way, but 'Files' won't open anymore. Do you have any idea how to get me out of this situation? Thank you for your help...
J.

Configuration: Linux / Firefox 83.0

4 answers

  1.
    mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 940
     
    Hello,

    The problem is a bit vague and I can't think of anything I've seen so far. Could you attach a screenshot that illustrates the problem?

    After waking from hibernation, can you try opening a terminal? From there, check if you have any interesting error messages with these commands: 

    sudo tail -n 100 /var/log/messages
    sudo dmesg | tail -n 100


    Also, try launching your "Files" application (I assume it's 
    nautilus
    ?) from the terminal: 

    nautilus &


    Please report any error messages you encounter.

    Finally, let us know what your hardware is, especially your video card: 

    lscpi


    Good luck!
    0