This device has been reset...

Question

Good evening everyone,
A week ago, my wife gave her old P9 Lite to our son. He connected to it with his Google account without any issues. So we don't know what he did, but he reset the phone (he's the king of messing things up) and at the same time, he blocked his SIM card (that issue is resolved now). Anyway, this topic has been discussed many times online, but I couldn't find a case like mine.
So, I end up at startup (after a hard reset) with the infamous phrase that we all know: "This device has been reset. To continue..."
So we use his Gmail account, enter the password, which is the correct one (obviously), the phone asks us to repeat the process, and after this second attempt, a message appears: "Sorry, an error has occurred," and we're back to square one.
The various tutorials online have not helped me at all.
We tried with my wife's Google account (she was the first owner of the phone when it was new), and it's the same thing.
She just disconnected from her phone with her Google account; it doesn't change anything, and now I'm going to try another reset to see... but I have little hope...
Thank you.

ondine · Accepted Answer

Hello  you need to remove this device from your wife's Google account. Read this  https://www.01net.com/astuces/comment-supprimer-vos-anciens-appareils-mobiles-de-votre-compte-google-1517186.html

MPMP10 · Answer

Good evening,
Aside from the hard reset, I don't see any other option except to contact the carrier that provided this phone. As for the rest:
https://www.commentcamarche.net/infos/25887-ccm-et-le-deblocage-de-telephones/

--
The enemy is stupid: he thinks we are the enemy when it's actually him!
Pierre Desproges

Gvguitare · Answer

Thank you, I will look into that.
I just did a hard reset since my wife logged out of the phone and confirmed that the action was indeed hers... Back to square one, it doesn't change anything...
Thank you.

Gvguitare · Answer

Hello, normally, and I just checked, and it seems to be good...

ondine · Answer

What do you mean by "it's good"? That your problem is resolved?

Gvguitare · Answer

No, I was saying that we had successfully deleted my wife's Google account from my son's phone (the syntax of my sentence was terrible). The problem persists...
Too bad... We bought her a new phone... What a shame, that one was working perfectly...
If one day I find a solution, I will share it here ;-)
Thank you for your responses.

ondine · Answer

Hello

You say that you have successfully removed the P9 from your wife's Google account based on my link. But did you yourself perform the proper factory reset without saving any data? Try this.

Start by going to the settings of your Huawei P9 Lite

Scroll down, then go to "Backup and restore"

Select "Factory data reset"

Check the option "Erase internal storage" if you also want to clean up your storage space.

Now, tap the "Reset phone" button.

Gvguitare · Answer

Hello,
As we have reset the phone and all usage is blocked since we can't get past the Google account step, we don't have access to anything else.
There are tutorials that mention going through the keyboard setup to access Google, but they do not work on the P9 Lite. The only thing we can do at startup is choose the language and connect to Wi-Fi... And it's the Google account step that blocks everything else...

ondine · Answer

Astonishing if you really deleted the Google account via the Google link.
Was this phone under an operator like SFR or Orange or another one? If so, did you have it unlocked by your operator for free?
Try this

https://www.youtube.com/watch?v=jkowq_63MuY

This device has been reset...

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