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My texts disappear on their own

Sandrine -  
 Samuel -
Hello,
I have a rednote 7 and
for some time now I have noticed that the oldest texts are deleting themselves.
I wanted to retrieve some information received in a text from a few months ago and oh surprise, starting from a certain date and not the same for all the conversation threads, the texts had been deleted
I can't find any settings mentioning the deletion of texts...

Configuration: Android / Chrome 85.0.4183.101

9 réponses

Réponse 1 / 9
laulau89
 
Hello,
This is actually an automatic update of the messaging app.
You need to go to the "Security" app and follow these steps:
• Manage applications
• Messages
• Disable updates (symbol ø)

All your SMS will then reappear.
26
L.eudeline
 
Hello,
Thank you for the information.
I have completed this process, however the messages have not reappeared.
Do you think this will prevent them from being automatically deleted again in the future?

Thank you for your help.
1
David
 
It works indeed!
1
Robert
 

Hello, I can't find the security application, can you help me? Thank you.

0
BMJH77
 

Good evening,

I tried as you said.

I don't have security on my Samsung A13.

I have texts that must have been deleted during an update. Texts deleted with just one person. I don't think I deleted them by mistake.

Is there anything else besides security??

Thank you

0
Delphly
 

Thank you very much, I searched all over my phone with no results, simple and effective solution!

0