Samsung remote control can't change channels on decoder

nicolas -  
 nicolas -
Hello,
I have an Orange TV 4 decoder, I just got a 4K TV from Samsung, everything was going well with changing channels on the decoder, and suddenly it became impossible to change the channels despite all possible manipulations, the remote is connected to the TV but not to the decoder anymore.
Thank you in advance

Configuration: Android / Chrome 85.0.4183.81

1 réponse

Anonymous user
 
Hello
The Samsung remote control needs to be set up to also operate your Orange decoder (which has its own remote control).
This setting may have "disappeared" from your Samsung remote after a handling error on it.
The documentation for your Samsung model provides the instructions.
It should be a method like this:
Menu -> system -> Universal remote configuration -> Start -> decoder box -> TV -> select 'orange' from the proposed providers (canalsat, freebox, sfr, etc...), select TV input source (hdmi1, hdmi2, etc...). 

See you later

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2
nicolas
 
Already done, it offers me a try to change the channel and it doesn't work, I've tried everything :/
0
Anonymous user > nicolas
 
Good evening.
Are the batteries in the remote control good?
0
nicolas > Anonymous user
 
Yes, the TV, YouTube, Netflix, everything works, it's just the association with the Orange box that seems to no longer be set up, so I'm changing channels with the app on my phone ^^
1