Problem - installation - HP LaserJet M14-M17 printer

Question

Hello,  I just bought an HP LaserJet M14-M17 printer. I unpacked it and set it up according to the instructions. I plugged it into a power source and connected it to my computer (the printer does not work offline). Then, I installed the drivers (and HP Smart) following the instructions on the CD provided with the printer. Once the installation was complete, I started a print job, but as soon as I click print, a notification appears saying "The printer indicates an error state." A few seconds later, a sheet passes through the printer, but nothing prints (except for twice when just the very beginning of the document - less than a centimeter of text - went through).  Does anyone have any advice for getting the printer to work? I thought it might be a toner issue, but HP Smart indicates that it is properly installed.  I have already tried reinstalling the drivers, unplugging and replugging the printer, but nothing works...  Thank you for your attention (hoping someone has a solution, it's frustrating, especially with a new printer!)   Configuration: Windows / Chrome 84.0.4147.135

jmarion3 · Answer

Hello...  Personally, I don't know this type of printer, but why not try installing it not from the provided installation CD (which may not be up to date??) but from the HP website Check ► This link and ► This one  If Windows 10 ► See this link  In my opinion, it would be good to perform a clean and complete uninstallation before attempting a new installation.. Useful link ► Here  If the problem persists, why not contact HP support since this printer is brand new... At the bottom of the first link, there's ► Contact us Catch you later for your upcoming comments.... But if none >> Resolved

Maydez · Answer

Thank you for your response. I tried to uninstall and reinstall (at least 5 times), but the printer still doesn't work (no matter how I install the drivers). The printer always shows an error message (immediately) as soon as printing starts. I also tried to print a test page (several times); once it printed a black line at the top of the page, but the second time, nothing at all... The printer prints in "double" (it spits out a page after printing, but it's blank...).  I will try to contact HP support, but if anyone has a possible solution, that would be really great, I really, really need to print documents for Monday (work). :/

Maydez · Answer

"The printer indicates an error state. The HP Laserjet M14-M17 printer indicates an error state"  (The message appears immediately after the print job has started. Sometimes, the printer still prints a blank page or one with just the very beginning of the document, or it prints it a few minutes later, or it doesn't print anything at all).

Maydez · Answer

No unfortunately it's not there. The only place I've seen it is on the Microsoft website (I tried to follow the few instructions to solve it but it didn't work).  I tried to gather information from HP (I posted a topic on their English-speaking forum), but I can't find a concrete way to contact them; it's either FAQs or a help "bot" (which I tried to use but it doesn't work).  What I would like to know is whether the problem comes from the printer itself (defective cartridge...?) or from the driver/connection; because it's really this aspect that makes everything unclear.  Finally, thank you again for your response/advice/research! :) I will try to find a more direct way to contact HP.  I'm really disappointed, I thought the installation would be simple (especially since it's a USB connection); I feel like I've thrown money out the window pff.... + the time wasted for nothing... :/

kaumune · Answer

Hi  There should be a way to print a test page (or configuration) from the printer's control panel  This will help determine if the issue is with the printer or the connection (USB I suppose)  What is the status of the lights on the printer at the time of the incident?  See the meaning from page 52 of the User Guide (Chapter 6.1)

Maydez · Answer

Hello!  First of all, thank you all for your help messages. I tried the different suggested alternatives, but nothing worked. I was able to test an installation from another PC (completely different from mine), and the same problem appeared. There might be a possibility that the printer is defective... So I think I'm going to return the printer.  I also have a spare cartridge, and I'm tempted to use it to see (just in case the problem actually comes from the cartridge), knowing that I would "lose" it anyway if I return the printer (since I probably won't buy the same model again).  Does anyone possibly have HP's phone number? I've searched everywhere but can't seem to find it (there are some suggested when searching online, but it's a different site than HP, most likely fake...). As someone mentioned above, it's a real scavenger hunt to contact HP!  (Also, I wanted to clarify about the test page, there is no possibility to print directly from the printer - there is no control panel as such, just from the PC)

Maydez · Answer

Mini-update: I tried reinstalling the printer on my computer. It prints a little "more" - I tried to print a document, it almost printed to the end of the page, but just before the text got cut off and there was a big black line. I tried again and the same error message appeared.

Problem - installation - HP LaserJet M14-M17 printer

7 answers

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