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Error 5941

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isa -  
 Mumel -
Hello,
Since this morning, when I open a Word file, a message appears saying "execution error 5941 the requested member of the collection does not exist."
I can close and work on my document, but I can't get rid of this error message. It also happens when I open a blank document.
What I find on the forum does not correspond to my use (simple text file, without macros). Thank you for your help.
Best regards,
Isabelle

10 answers

  1.
    m@rina Posted messages 27618 Registration date   Status Moderator Last intervention   11 563
     
    So it comes from the TemplateCartable add-in. I had indeed seen it in your first screenshot.

    I suppose that if you go back to the macros and try to open TemplateCartable, you'll be asked for a password.

    In any case, go to the Word Startup here (close Word first):
    C:\Users\your username\AppData\Roaming\Microsoft\Word\STARTUP\

    You should find the file TemplateCartable.dotm in this folder. Don't delete it but move it out of this folder.
    Restart Word.
    And let me know...

    m@rina

    --
    From now on, if a user tells me "it doesn't work" without any more info..., I'm done!
    9
    1. Airelle
       

      Hello. I was looking for a solution regarding this error message. I found the answer here, thank you. RL

      0