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Ethernet network stuck at 10 mbits

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gaetanse Posted messages 25 Status Member -  
brupala Posted messages 111153 Registration date   Status Member Last intervention   -
Hello, as mentioned in the title, I have a network-related problem; it gets stuck at 10 Mbps.
(I don't know how at one point it switched to 100 Mbps)

I would like to set it to 1 Gbps since I have a 1 Gbps fiber connection.
So first, it's not the cable's fault; it works perfectly fine on other computers,
(it's a category 8 cable)

I'm on Windows 10 version 1909.
(I tried to update to 2004 but it gets stuck at 55%, but that's another issue)

For now, I can make do with my Wi-Fi which gives me 40 Mbps, but I would like to take full advantage of my connection which exceeds 100 Mbps.

I have a Predator Helios 300, which is supposed to support Gbps.
My BIOS is up to date, and I think all my drivers are as well.

2 answers

  1.
    brupala Posted messages 111153 Registration date   Status Member Last intervention   14 450
     
    Hi,
    is it a direct cable to the box?
    what's your network card?

    --
    and... There you go!
    1
    1. gaetanse Posted messages 25 Status Member
       
      Yes, I connected the cable directly to the box,
      for the network card, I'm not sure: Realtek PCIe GBE Family Controller
      it says that, I don't know if that's what you're looking for.
      0
    2. brupala Posted messages 111153 Registration date   Status Member Last intervention   14 450 > gaetanse Posted messages 25 Status Member
       
      yes, that's it.
      try another cable if you can.
      also, make sure the card is set to automatic rate negotiation.
      and try to stop mixing units, MB/s is not the same as Mbit/s.
      if none of this works, you'll need to invest in another network card.
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    3. gaetanse Posted messages 25 Status Member > brupala Posted messages 111153 Registration date   Status Member Last intervention  
       
      I know very well the difference between the two, don’t worry, the cable is not the problem, even with any cable it still stays at 10 mb, the cable works very well on other computers, yes I am already on the auto-negotiation option, on the other PCs it is detected at 1 gb.
      I am on a laptop, do external network cards exist?
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    4. brupala Posted messages 111153 Registration date   Status Member Last intervention   14 450 > gaetanse Posted messages 25 Status Member
       
      yes, gigabit/usb3.0 adapters, it works very well.
      you need usb3.0 for gigabit.
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    5. gaetanse Posted messages 25 Status Member > brupala Posted messages 111153 Registration date   Status Member Last intervention  
       
      Alright, I will look into it. It still bothers me because it's almost certain that the problem is software-related, since at one point it was set to 100 instead of 10 mb. If you don't have any other ideas, that's fine, I'll do it like that, thanks to you.
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  2. Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   Ambassadeur 2 360
     
    Good evening,
    Since when?
    The PC didn't fall, which would have caused damage to your network card?

    1
    1. gaetanse Posted messages 25 Status Member
       
      I don't really know, because I always use Wi-Fi, the PC has no physical problems, no it hasn't fallen.
      0