Orange decoder error S05-05

Question

Good evening! I'm posting on this forum because I have a problem. It has been 2 weeks since we switched to Orange and we have an issue with the decoder. It cannot connect to the server, error code S05-05. The decoder and the Livebox have been replaced and reset; there was an intervention on the line, but nothing has changed. Has anyone had this problem before and how did you resolve it? Thank you.

jeanbern · Accepted Answer

Hi,  did you get them on the phone?  Did they do any tests? etc.?  Was the Box reset? Are you talking about a factory reset???  But then there are updates afterwards

jeanbern · Answer

What is the model of this Box?
If it's the Livebox 4, there is a red button at the back, or you can go through 192.168.1.10 (to be typed in your search bar) and then look for "Reset" in the "Support" tab.

jeanbern · Answer

Okay, keep us updated Thank you  -- The stone and the pebble sink at the same speed (an ancient Chinese proverb)

Orange decoder error S05-05

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