Unable to change password, dictionary attack.
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marvi1
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marvi1 Posted messages 6 Status Membre -
marvi1 Posted messages 6 Status Membre -
Hello,
I am returning to the site because when trying to change my Microsoft login password, I get an alert message! "dictionary attack" and I am sure I entered the correct password!
I took a screenshot
I think I have an infection because when I log into my email addresses, I also get alerts, yet I have run a PC scan and have antivirus, and I don’t visit dangerous sites.
I don’t know what to do anymore because when I receive a password change code on my phone, it does not come from Microsoft! nor from Gmail!!
Here is a frst analysis if someone can help me
https://pjjoint.malekal.com/files.php?id=20200530_v12p14t9f12w11
https://pjjoint.malekal.com/files.php?id=FRST_20200530_12o9k14x6f11
https://pjjoint.malekal.com/files.php?id=20200530_u5r15v5v8f8
Thank you in advance for your help
Marvi1
Configuration: Windows / Firefox 76.0
I am returning to the site because when trying to change my Microsoft login password, I get an alert message! "dictionary attack" and I am sure I entered the correct password!
I took a screenshot
I think I have an infection because when I log into my email addresses, I also get alerts, yet I have run a PC scan and have antivirus, and I don’t visit dangerous sites.
I don’t know what to do anymore because when I receive a password change code on my phone, it does not come from Microsoft! nor from Gmail!!
Here is a frst analysis if someone can help me
https://pjjoint.malekal.com/files.php?id=20200530_v12p14t9f12w11
https://pjjoint.malekal.com/files.php?id=FRST_20200530_12o9k14x6f11
https://pjjoint.malekal.com/files.php?id=20200530_u5r15v5v8f8
Thank you in advance for your help
Marvi1
Configuration: Windows / Firefox 76.0
3 réponses
Hello,
Too many attempts, that's all.
It could be an application that sends the old password.
You have programs that were installed when you bought the computer or installed later that are not necessarily useful.
They clutter Windows and can slow it down.
So you can uninstall them.
Go to Control Panel
then Programs and Features.
Uninstall:
CCleaner
UsbFix Anti-Malware Premium
Web Companion (adware)
PS: CCleaner isn't really useful, even though it's recommended everywhere.
If you want to keep it, disable CCleaner's monitoring, it launches at Windows startup and slows it down with its incessant cleanups, see: https://www.malekal.com/supprimer-ccleaner-demarrage-windows/
Also, remember to disable data sending in CCleaner's options. It sends information to Avast! servers.
Too many attempts, that's all.
It could be an application that sends the old password.
You have programs that were installed when you bought the computer or installed later that are not necessarily useful.
They clutter Windows and can slow it down.
So you can uninstall them.
Go to Control Panel
then Programs and Features.
Uninstall:
CCleaner
UsbFix Anti-Malware Premium
Web Companion (adware)
PS: CCleaner isn't really useful, even though it's recommended everywhere.
If you want to keep it, disable CCleaner's monitoring, it launches at Windows startup and slows it down with its incessant cleanups, see: https://www.malekal.com/supprimer-ccleaner-demarrage-windows/
Also, remember to disable data sending in CCleaner's options. It sends information to Avast! servers.