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ERR CONNECTION FAILED

Air_one Posted messages 10 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello, big problem on my sister's PC:
on any browser (Chrome or Edge), when I launch the browser, the homepage displays, on Google there's the Google logo, etc. However, when I perform any search, the error message appears:
"www.google.com is unreachable (or www.bing.com with Edge)
Try running the Windows network diagnostics.
ERR_CONNECTION_FAILED"
I have already cleared the cache, flushed the DNS as I found on a forum, disabled the extensions, turned off the Windows firewall, and tried with an Ethernet cable, but the problem remains the same.
Do you have any other solutions? Thank you in advance.

1 answer

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    Hello,

    Are the other sites working?

    To check your computer for potential infections and have a general status of the system:

    Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additionnal.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ and in return, provide the 3 pjjoint links leading to the reports here in a new response so that we can review them.

    (The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

    --
    Please press any key to continue the cleaning...
    0