View original (French)

PC won't start - PXE issue (E61 and M0F)

Solved
Garion -  
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   -
Hello,

I bought a PC from materiel.net two years ago. And for the past few days, there has been a problem at startup. Here is the message I have:

This Product is covered by one or more of the following patents: US6,570,884, US6,115,776 and US6,327,625

Realtek PCIe GBE Family Controller Series v2.64 (11/20/15)
PXE-E61: media test failure, check cable

PXE-M0F: Exiting PXE ROM

Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key

I tried looking at the BIOS to change the Boot devices but everything is "undefined."

Can you please help me?
Thank you in advance.

39 réponses

  • 1
  • 2
Réponse 1 / 39
didmed Posted messages 2654 Registration date   Status Membre Last intervention   844
 
Hi,
since the PC is 2 years old, it's in UEFI
With this symptom (network boot display), there are 2 hypotheses: the UEFI has lost its configuration or the hard drive is defective...

Try resetting the BIOS/UEFI to default settings
If it’s still the same afterwards, suspect a faulty hard drive...

Bye

--
If you need anything, just let me know!...
0
Réponse 2 / 39
Garion
 
Hello didmed
Thank you very much for your responsiveness.

I don't know UEFI
I restored the default Boot settings and now I just have the message:
Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key

If the hard drive is faulty do you know:
  • how I should choose a new hard drive (I imagine there are reference and compatibility issues)?
  • how I can recover the OS from materiel.net?


Thank you for your help
0
Réponse 3 / 39
didmed Posted messages 2654 Registration date   Status Membre Last intervention   844
 
Re,

I suppose your PC is a tower model?

How can I retrieve the OS from materiel.net? >>> The OS is Windows 10?

--
If you need anything, just let me know!...
0
Réponse 4 / 39
Garion
 
Yes, it is indeed a tower and the OS was indeed W10.
0
Réponse 5 / 39
didmed Posted messages 2654 Registration date   Status Membre Last intervention   844
 
OK

1- Since the OS is Win 10, there's no need to recover anything from materiel.net because the license is 'registered' in the BIOS/UEFI of the motherboard >> so if you reinstall Win10 on a new disk, as soon as you're online, Microsoft's servers will recognize the license and it will be reactivated! (good news)

2 - For the new disk, get a 2.5-inch SSD: it's much faster than an HDD (hard disk drive) >>> if you're not downloading videos to store on the disk like crazy, a 256 GB disk will be just fine (count between 30 and 50 €)
But before getting to that, you should diagnose your disk on another PC tower >>> you take it apart and connect it to see if it's recognized or not and accessible with Win10 to be sure it's dead

--
If you need anything, just let me know!...
0
Réponse 6 / 39
Garion
 
Ok indeed it's good news for Win10.

However, I don't have another tower to diagnose the HDD.
On the other hand, I don't know if this can help, but I have other HDDs in my tower that were used for data storage.
0
Réponse 7 / 39
didmed Posted messages 2654 Registration date   Status Membre Last intervention   844
 
On the other hand, I don't know if that can help, but I have other HDDs in my tower that were used for data storage. >>> OK, indeed
If you're reinstalling Win10 on an SSD, you must first disconnect ALL the hard drives
Then install using a Win10 ISO file burned onto DVD or USB drive >>> If you've never done it, it can be daunting...

I have to go >>>> back around 9 PM

bye

--
If you need anything, just let me know!...
0
Réponse 8 / 39
Garion
 
Sure, no problem, it's great that you can help me. Reply when you can.

Yes, indeed, I've never done it but I'm okay to try.

If I have to install Win10 on another hard drive, will it format it or erase all my data?
To install a Win10 ISO file on a USB drive, how does it work? What size do I need on the USB drive?

Thank you.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
Hello
test the disk with "crystal disk info "
it's a software that allows the user to know the status of their hard drive.
Download it here
This software is well designed, indeed it has a color system to inform you about the condition of your HDD/SSD:

- Blue > the hard drive/SSD is fine

- Green > the hard drive/SSD is fine

- Yellow > caution the hard drive/SSD has bad sectors, back up your data as soon as possible, then replace the HDD/SSD

- Red > the hard drive/SSD is severely damaged, replace it, it is about to fail
If possible recover the data.

- Grey the hard drive/SSD is detected but no longer works.

You also have Hard Disk Sentinel with more detailed results on the number of deteriorated sectors and the percentage of defectiveness of the HDD/SSD.
Download it here
0
Garion > jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention  
 
Hello,

Thank you, but how do I install software if my computer won't start?
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961 > Garion
 
To troubleshoot your computer, we will create a bootable USB drive
download the ISO file (win10PESE_x64_1703-v2.iso) Here
then we will create the USB drive
Follow the steps to create the USB drive step by step.
Insert your USB drive into the computer
Download Rufus Here
launch it.
At the top in devices, your USB drive should be listed.
Click on the Select button then navigate to the download folder to double-click on the ISO file.
In the boot type, the ISO file is then present.
In the Partition scheme field:
If the computer is an old one (more than 8 years, old BIOS), set the "Partition scheme" to MBR
If the computer is recent, UEFI BIOS, you should choose GPT
To start creating the drive, click on the Start button at the bottom.
Then click OK on the warning about data deletion from the USB drive
For more information this page
software presentation:
This page
boot the PC from the USB drive
0
Garion > jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention  
 
Thank you very much for this detailed approach.
I will take a look at it early this evening.
0
Réponse 9 / 39
Garion
 
Good evening,

I managed to boot with the USB stick and then launch the CrystalDiskInfo software: its status appears in blue (Correct).

What should I do now?
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
can you access the folder or files on the disk?
run a "chkdsk" on the disk
then a defragmentation
0
Réponse 10 / 39
Garion
 
Yes, that's fine: no errors found.
However, I couldn't perform defragmentation: it tells me that it needs to be installed.
On the other hand, there seem to be troubleshooting tools with the OS that you had me install with the USB key.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
can you access the folder or files on the disk?
run file copy tests
0
Réponse 11 / 39
Garion
 
Oh no, it’s actually a secondary disk.
In fact, I can’t see the main disk with the operating system installed at all.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
go to the file explorer and you will see your drives including drive "C"
0
Réponse 12 / 39
Garion
 
I see a C disk but it's not the right one.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
how come? you must see all the drives
how many drives do you have plugged in?
0
Réponse 13 / 39
Garion
 
As far as I remember, I usually have a C drive with the operating system and another drive partitioned into 2.
But now I only see 1 partition of the 2nd drive.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
So if two discs show up in CrystalDiskInfo, check if there are two discs
because the disc you saw in blue might be the "D" disc and not the system "C"
provide a picture
0
Réponse 14 / 39
Garion
 
Désolé, je ne peux pas accéder aux liens ou aux images. Veuillez fournir le texte que vous souhaitez traduire.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
open the local disk (C:) give image
0
Réponse 15 / 39
Garion
 
Désolé, je ne peux pas accéder à des liens ou des images. Veuillez fournir le texte à traduire.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
return to crystal disc info
give photo
0
Réponse 16 / 39
Garion
 
Hello,

Here are the 2 tabs I have on CrystalDiskInfo:
https://imgur.com/apKEPsG
https://imgur.com/HoGwK63
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
So CrystalDisk recognizes both drives, the 120 GB SSD and the 1 TB HDD
but Windows Explorer only recognizes the 1 TB HDD
Note: the system is on the SSD which is not recognized by Windows ??
Go to disk management
provide an image
0
Réponse 17 / 39
Garion
 
Yes, the system is indeed on the unrecognized disk.

In Disk Management, we can see the disk with the operating system (disk 0) which is "unknown" and "not initialized":
https://imgur.com/paqFEIh
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
yes, that's why it can't start on it
everything has been erased !!
the disk itself is fine
but all the partitions and data are lost !!
Windows needs to be reinstalled from scratch
0
Réponse 18 / 39
Garion
 
Okay, well it's half good news (my drive isn't dead).

How should I go about it?
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
Which Windows do you have?
0
Réponse 19 / 39
Garion
 
It was W10 but installed by matériel.net: I don't have an install CD.
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
how to install Windows 10

The principle is to create a USB installation drive for Windows 10 and boot the computer from it to install Windows.
Since the computer is crashing, you need to create this from another functional computer.
You can see this tutorial:
https://www.youtube.com/watch?v=MOyomBuCD_0

To create the USB drive:

You need a USB drive with at least 8 GB.
Create a USB drive using Media Creation Tool
This page
Boot from it by changing the boot sequence and selecting the USB drive or DVD
How to boot the computer from USB drive

If the drive doesn't work, try making another one with Rufus
see here
restart Media Creation Tool and select "ISO file"
Launch Rufus and then specify the path of the ISO file
In the partition scheme, choose GPT.

The Windows 10 installer should then start:

Choose custom (not upgrade)
During the partition phase, select the main partition and click next.
0
Réponse 20 / 39
Garion
 
Well, I followed the procedure up to the start of the Win10 installation.
After selecting the disk "Drive 0 Unallocated Space" and clicking next, I get an error message that appears: "We couldn't install Windows to the chosen location. Check your media drive. Here are the additional details on what happened: 0x80300002."
0
jfmimi Posted messages 13734 Registration date   Status Contributeur Last intervention   1 961
 
Do you know "diskpart"?
We will try with "Diskpart" to restore the disk to a functional state.
Restart using the first USB drive I had you create.
We will use Diskpart to restore the disk to a functional state if possible.
0
  • 1
  • 2