My printer prints every other line.

p258 -  
 p258 -
Hello,
I just bought an xp-3100 printer, but when I try to print or make copies, every other line disappears (even though my printer is new and the cartridges are original). Can anyone help me please? :)
Thank you

4 réponses

jordane45 Posted messages 30426 Registration date   Status Modérateur Last intervention   4 830
 
Hello,

So an EPSON XP-3100 printer.

Does the test page you can print from the printer software work correctly?
It is also possible (well... normally) to launch a test page print by manipulating the buttons on your printer (check the user manual to see what is indicated)

If the test page works..... the issue is certainly elsewhere.
The drivers are poorly installed... or perhaps what you are trying to print is not correct.

You can possibly (also from the printer software) perform print head cleanings (don't hesitate to run 4 or 5 in a row).

If nothing works, since your printer is new.. go back to your seller or call Epson support.

--
Best regards,
Jordane
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