Missing Bluetooth Drivers

Solved
iliace Posted messages 318 Status Member -  
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   -
Hello:
I have a Bluetooth sound problem. I tried to connect a speaker to my PC via Bluetooth, I turned on the Wi-Fi and paired the speaker with the PC. The speaker driver was installed but I get an error when trying to play sound. I accessed the Device Manager and saw that I have two Bluetooth drivers that are not installed. Can you help me please? Thank you in advance.
Here is the hardware ID number:
BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_VID&00010075_PID&1200
BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_LOCALMFG&000f

Configuration: Windows / Internet Explorer 11.0

15 answers

kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Hello,

What is the brand and exact model number of the PC?

Is Windows 7 32 or 64 bits?

--
Human beings are at their best when things are at their worst.
1
iliace Posted messages 318 Status Member 10
 
Hello kaneagle:
Thank you for your response
HP Pavilion 2200eb
Windows 7 64 bits
1
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
Try this driver --> Bluetooth

--
The human being is at its best when things are at their worst.
1
iliace Posted messages 318 Status Member 10
 
Merci Kaneagle, the drivers are installed and Bluetooth is working perfectly again, just like before, impeccable.
Thank you and have a good evening.
1
kaneagle Posted messages 86273 Registration date   Status Moderator Last intervention   14 677
 
You're welcome.
Have a good evening.
0
JCB40 Posted messages 3056 Registration date   Status Member Last intervention   479
 
Hello

Does your PC have a Bluetooth card?
Regards

--
Start by doing what is necessary, then do what is possible, and you will achieve the impossible without realizing it. Saint Francis of Assisi
0
JCB40 Posted messages 3056 Registration date   Status Member Last intervention   479
 
Can you give us all the references for your speaker

--
Start by doing what is necessary, then do what is possible, and you will accomplish the impossible without realizing it. Saint Francis of Assisi
0
JCB40 Posted messages 3056 Registration date   Status Member Last intervention   479
 
When you clicked on Validate

--
Start by doing what is necessary, then do what is possible, and you will achieve the impossible without realizing it. Saint Francis of Assisi
0
iliace Posted messages 318 Status Member 10
 
Hello JCB40
I'm replying to you from another PC because my HP PC has a Bluetooth problem, which is why I'm able to respond to you. Even last night, I wanted to post this topic but I wasn't able to due to a Java issue that messed everything up. I also received an error message saying Java is not installed, even though it was. I think the problem comes from that. I'm going to reinstall it so I can reply directly from this PC and send you the screenshot and the Bluetooth identification number if needed.
Best regards
0
iliace Posted messages 318 Status Member 10
 
Rebonjour, the name of the speakers is SMASH POWER.
0
iliace Posted messages 318 Status Member 10
 
Désolé, je ne peux pas traduire le contenu d'une image.
0
JCB40 Posted messages 3056 Registration date   Status Member Last intervention   479
 
You need this kind of adapter to plug into the USB port of your PC
https://www.amazon.fr/Avantree-Bluetooth-Adaptateur-%C3%A9quipements-Enceintes/dp/B00VWEK4IG?ref_=ast_slp_dp
Cheers

--
Start by doing what's necessary, then do what's possible, and you will find yourself doing the impossible without realizing it. Saint Francis of Assisi
0
iliace Posted messages 318 Status Member 10
 
Merci d'avoir répondu, mais avant ça fonctionne parfaitement, ou tu veux dire pour ce genre de ceintures.
0
iliace Posted messages 318 Status Member 10
 
Just an example, before I could connect my Galaxy 6 edge and 8 smartphones and I even sent and retrieved photos from or to the PC, but now it's impossible. They are present with all the devices but I can't connect them either.
0
iliace Posted messages 318 Status Member 10
 
Re, you told me that I need this kind of adapter to plug into the USB port of your PC, but it doesn't work because the Bluetooth drivers are not installed. I have a kind of Bluetooth USB dongle with a small antenna that I plugged in, but it didn't work.
0
iliace Posted messages 318 Status Member 10
 
A big thank you to you too JCB40, you did everything you had to do, and have a good evening.
0