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HP Portable 17-ak0xx

Yoyodepornic44320 Posted messages 9 Status Member -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -
Hello,
I find my computer very slow compared to my previous Dell.
I would like to add some memory, but which one? I can't find the one that corresponds to the HP Laptop. I am running Windows 10 Home 64bits. How much can I add? SSD4 or something else?
Processor AMD A6 9220 RADEON R4, 5 Compute Cores 2c+3G.

Thank you in advance.

13 answers

  2.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
     
    Good evening,
    Go to a site like Crucial and run a scan regarding the installed memory, you will get the reference numbers to consider. Crucial is HERE.
    There is also a small utility that will give you the information, Cpu-Z, HERE.
    The main thing is to know how much this PC can accept and then to have a 64-bit environment to be able to make the most of it.
    Best regards.

    The one who doesn't bring joy when arriving always brings joy when leaving!
    Breizh a tao
    1
  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    Windows 10 Home version 1903

    ok we are at 1909, but since you can't run the scan with Crucial and CPUZ, I think your PC is infected

    do this in safe mode with networking

    download FRST from (Fabar) to your desktop

    https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

    PS: take the one that matches your PC (32 or 64 bits)

    https://www.commentcamarche.net/informatique/windows/169-32-bits-ou-64-bits-comment-savoir/

    run it as administrator (right click)

    at the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG

    post the reports via cjoint

    https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers

    PS: if it doesn't work, download FRST from another PC and put it on a USB stick

    then, plug the stick into your PC and transfer the FRST software to your PC

    restart the PC in safe mode and run FRST

    if you have any questions...

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    1
  4. Yoyodepornic44320 Posted messages 9 Status Member
     
    Hello,
    Thank you for the advice, but I had already done that and this spyware is not on my computer.
    The same goes for "appwiz.cpl" which is also not present.
    0
  6. Yoyodepornic44320 Posted messages 9 Status Member
     
    Hello again,

    That's why I would like to add an additional RAM stick, especially since I often have several applications running simultaneously.
    Best regards
    0
    1. jfmimi Posted messages 13633 Registration date   Status Contributor Last intervention   1 929
       
      On Windows 10, to see if your memory is full or saturated
      go to Task Manager > Performance
      if your memory is at 70% or more
      then yes, you need to add more, otherwise it's not necessary
      the problem comes from elsewhere
      provide a screenshot of the Task Manager > Performance
      0
  7. Yoyodepornic44320 Posted messages 9 Status Member
     
    As a task manager, I am at 79% memory

    I am unable to attach my screenshot that I have in Word or PDF

    Best regards
    0
    1. jfmimi Posted messages 13633 Registration date   Status Contributor Last intervention   1 929
       
      for the screenshot > screenshot tool
      and then to insert it into the message click on the small mountain-shaped icon
      0
  8. Yoyodepornic44320 Posted messages 9 Status Member
     
    Here’s what it looks like...

    0
    1. jfmimi Posted messages 13633 Registration date   Status Contributor Last intervention   1 929
       
      Yes, indeed the PC is using 79% of the RAM (that's a lot)
      You have 4 GB of RAM, right?
      Do you play games?
      0
  9. Yoyodepornic44320 Posted messages 9 Status Member
     
    I’m not sure if there was a mishap with the env from my last response.
    I mentioned that there is indeed 4 GB of RAM. On a single existing slot if I read the specifications correctly.
    No, I never play games. The main uses are Outlook with Office 365, Word, and a bit of Access. Then music, photos, and browsing with Chrome.
    I would therefore like to buy a stick of 8 or 16 GB, but I don't know what type of memory I need: SSD3, SSD4, or something else. I don't know where to find this information with Windows 10 Home running at 64 bits.
    Best regards. Thank you.
    0
    1. jfmimi Posted messages 13633 Registration date   Status Contributor Last intervention   1 929
       
      the memory is of type DDR3 or DDR4
      and not SSD3 or SSD4
      but if you're not gaming it's not normal that you have 79% of RAM used
      I have Windows 64-bit with 4GB of RAM, I don't game
      just office tasks and internet and my memory usage is about 47% !!
      so there is a problem
      send me a screenshot of "task manager > processes "
      0
  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    Hello

    give me the model of your HP

    @+

    --
    the radiation rate is higher at the employment center than at Chernobyl
    0
  11. Yoyodepornic44320 Posted messages 9 Status Member
     
    Good evening,

    HP Laptop 17-ak0xx
    Best regards
    0
  12. Yoyodepornic44320 Posted messages 9 Status Member
     
    I tried the Crucial scan, it doesn't work. When I enter the full reference of the computer, they don't recognize it!
    Same with Cpu-z
    Best regards
    0
  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    which version of W10 is your PC running?

    in Cortana (search), type WINVER and run the command

    see you later

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
  14. Yoyodepornic44320 Posted messages 9 Status Member
     
    Windows 10 Home version 1903
    operating system version 18362.592
    0