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Download interrupted: virus scan failed

Amson -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
download interrupted: the virus scan has failed

This is the problem I've been having for some time, which prevents me from downloading any document.

1 answer

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    See the paragraph "Error - Antivirus analysis failed" on this page: Unable to download files from the internet.

    and otherwise:

    To check your computer for possible infections and to get a general status of the system:

    Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additional.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ and then give the 3 pjjoint links that lead to the reports here in a new response so we can review them.

    (The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

    --
    Please press any key to continue the disinfection...
    -2