View original (French)

Internet outages

Solved
AlexDoude Posted messages 181 Status Member -  
AlexDoude Posted messages 181 Status Member -
Hello,

For the past two weeks, I've been having issues with internet dropouts, or at least with a ping that spikes.
These dropouts happen randomly between 1 and 30 minutes for a few seconds.

I mainly noticed it while gaming: I was getting kicked from game servers multiple times per match for disconnects.

I’ve been a Sosh Fiber customer (but got no response to my requests on their forum) for 3 months. The line is brand new and was installed when I moved in.

I'm connected via ethernet cable directly to the box.

What I've tested so far: unplugging/replugging the ethernet cable; restarting the box; a thorough analysis of my PC using Norton (I have access to the full software) with no results.

I also can't find a good software tool to analyze or at least show the evolution of my ping over time to illustrate the issue.

Any advice for me?

Thanks in advance! :)

--
everything comes in due time to those who can wait, but everything comes faster to those who know how to take it!

2 answers

  1.
    Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 013
     
    Hi,

    You're connected via fiber optic then?

    We can thus say that it's not related to the copper line and that it's related to your PC or the router...

    --
    ~ To listen is to possess, beyond oneself, the minds of others... said Leonardo da Vinci.
    ~ “The art of writing is primarily about being understood” — Eugène Delacroix
    1
    1. AlexDoude Posted messages 181 Status Member 14
       
      Yes, I am on Fiber and I do suspect that it's related to my PC or the box, but I can't pinpoint the source precisely and therefore resolve the issue.
      0
  2. AlexDoude Posted messages 181 Status Member 14
     
    Hello,

    After a final response from Sosh (after two weeks of waiting), a test revealed that my livebox is defective, so I requested a replacement.

    Thank you

    --
    Everything comes to those who wait, but everything comes faster to those who know how to take!
    0