Messenger connection issue without Facebook

Question

Hello,  Since this morning, I can no longer log into my Messenger account. I have two accounts: the first one connects with my phone number (without a Facebook account) and the second with Facebook. I switch between the two accounts very often.  And since this morning, I can only log in with the Facebook account. When I try to log into my first account with my phone number and password, there is a "Connecting" message followed directly by "Disconnecting," and finally "You cannot log into Facebook with this account due to restrictions on this type of account." What does that mean?  I tried to log in directly on messenger.com and it works (except that the conversations load with a blank screen).  I must admit I’m puzzled, and if a kind soul passes by, I would be very grateful.

Pierre16 · Accepted Answer

Hello, I had exactly the same problem on my phone: a Messenger account without FB (using my phone number) and a Messenger account with a FB account (via my email). After multiple attempts to switch from the FB account to the one without, I tried to log into my account without FB (phone number) on a computer. Of course, it gave me the same message "You cannot log in..." and when I tried to log into my account without FB right after on my phone, it told me that a device had used that same number. It asked me if I had changed my number or not. By saying no, it asked for confirmation by sending a text message with a code. By entering that code, I was directly logged back into my account without FB. A lucky break? I don’t know, but in any case, if this can help some people in the same situation, that's great.

Bouquetain · Answer

Same problem for a few days, you can reconnect with your phone number on the Messenger Lite app, however, it is really underperforming (e.g. you can no longer access photos from conversations through files, notifications do not respond, you cannot react to messages, etc...) Have a good evening, hoping to have helped you and to be able to return to my Messenger account on the classic app.

Lalanne88 · Answer

Hello, I have exactly the same problem, I was able to connect using Messenger Lite. No one knows why?

kaldax73 · Answer

Can I ask you how you changed accounts on "messenger.com"?

rat · Answer

Same problem.. I just uninstalled and after reinstallation I'm unable to connect with this error message.. And it doesn't work on Lite for me either..

Mylene_mymy · Answer

Exactly the same issue, and I followed the advice of someone who had recovered their account using Messenger Lite, and miraculously, I got it back, hallelujah.

Arnaud9080 · Answer

I had this too, my question is: is it because you all have a Messenger account without Facebook + a Facebook account? (Is that what made it impossible to use Messenger without Facebook?)

Perlhyne · Answer

So it would mean that we won't get our account back. ????????????????

Mylene_mymy · Answer

You need to download the Messenger Lite app, which is less efficient, but at least you can regain access to your account.

Arnaud9080 · Answer

And what if we delete our Facebook account? Have you tried it?

CdI_13 · Answer

Hello everyone,  For me it's the same as many of you, I no longer have access to normal messenger since October 31 because as soon as I try to log in, it automatically logs me out due to "restrictions on this type of accounts." I don't have a Facebook account and I managed to log into my account with messenger lite but it's much less good than normal messenger (no bubbles, no reactions, no read indicators) and like all of you, I would like to regain access to normal messenger.  So here it is, my question is the following: is this a general bug with messenger or an update to Facebook's Terms of Service that is denying us access? Do you think that creating a Facebook account with the same credentials as the messenger account and linking them could restore access to the messenger account?  Thank you in advance!

Mylene_mymy · Answer

Looking at all the testimonies, it's clear that most users of Messenger without Facebook are blocked from the regular Messenger app but allowed in the much less efficient Messenger Lite. When we think about it, Facebook's policy and revenue source are based on advertising sponsorship that constantly runs on Facebook and the scrolling of publications. So, I reflect, like many of us, that Facebook might be somehow forcing us, without any explanation, to return to using the Facebook app. For my part, I hope I'm wrong and that this isn't an attempt to regain us, because I won't stay. What do you think of this little theory?

Lylou · Answer

I tried to create a Facebook account to recover my Messenger account, but it's not working.

Alexandra · Answer

I wish you that. Facebook seems to think it's the king of social networks. It doesn't care much about our complaints. Pfff

Arnaud9080 · Answer

Hello,  Do you have any news? Has anyone managed to recover their account on the Messenger app?

Schneck67 · Answer

Still not possible for me.

CdI13 · Answer

Hello everyone, it's working for me again like before!

Lili · Answer

Hello! Same problem as you and I was able to connect. I don't know how it happened, but I'll give you what I did since the bug I have an account with a phone number without Facebook and another Facebook account I went on messenger lite. It worked but the application was really limited I downloaded the messenger application on my computer and it worked Then I tried the method of changing accounts on the messenger.com site, but I was able to connect without being asked to confirm my phone number. In parallel, I was still trying to connect on the mobile app but with no results I tried again this morning like that and magic Unfortunately, I don't know why, so I don't have a technique, but I reported the problem on the messenger app (you click on your photo and an option to report a problem will appear) with my Facebook account and the same with messenger lite with my phone number account. In addition to explaining the problem and its drawbacks, I attached photos of the message that appeared and I sent an email to report a problem on the playstore. Yes, I forced it haha  There you go, good luck!! And a quick question, do you have an Android or Apple?

Alexandra · Answer

Hi there. Unlocked for me too. I had created a new account. So I forgot the first one. Good news for everyone ^^

laura · Answer

Restricted account You cannot log into Facebook with this account due to restrictions on this type of account.  I can no longer connect my Messenger account without Facebook, what should I do?

Sidlow · Answer

Facebook is part of the FBI; everything is controlled, and even all your tasks you carry out on the internet are known. Facebook is an organization of the FBI.

lilou13 · Answer

Hello, have you found a solution? My account is still restricted and I can't log in... Thank you.

Ines · Answer

I can't log into my Messenger account using my phone number (without Facebook) because it says my account is restricted. What should I do?

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