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Problem with the IP address secure.ogone.com or network?

Daenerys -  
 Daenerys -
Hello,
Since yesterday, I've been trying to make a payment on a site I use often. Everything goes well, I validate my digital key (I’m on my smartphone, on 4G), my authentication works, then an error page appears: "unable to find the IP address of secure.ogone.com". My payment is therefore not completing; I've tried 10 times...
They told me in customer support to clear the cache and cookies, which I did, but still nothing...
I wanted to try with another browser, but strangely I lose my discounts.
Anyway, could you please help me? Thank you
Configuration: Android / Chrome 77.0.3865.116

1 answer

  1.
    brupala Posted messages 111189 Registration date   Status Member Last intervention   14 462
     
    Hi,
    You need to check with the seller's site, it's their problem.
    Have you tried connecting to a box or public Wi-Fi instead of 4G?

    --
    And... Voilà Voilà Voilà!
    2
    1. Daenerys
       
      Hi, thank you for this response. No, unfortunately I haven't been able to try it, I'm in the middle of moving and I've already returned my equipment, I don't have public wifi nearby...
      I will contact the seller's site, thank you.
      0
    2. brupala Posted messages 111189 Registration date   Status Member Last intervention   14 462 > Daenerys
       
      After that, for your information from my end, I can access this just fine: 
      https://secure.ogone.com/Ncol/Prod/Backoffice/login/index?branding=OGONE&CSRFSP=%2Fncol%2Fprod%2Fbackoffice%2Fhome%2Findex&CSRFKEY=425E70FD8DB86DDB10A6A8B362EFAFC2A6CEB09D&CSRFTS=20191015115034

      0