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Problem with the IP address secure.ogone.com or network?

Daenerys -  
 Daenerys -
Hello,
Since yesterday, I've been trying to make a payment on a site I use often. Everything goes well, I validate my digital key (I’m on my smartphone, on 4G), my authentication works, then an error page appears: "unable to find the IP address of secure.ogone.com". My payment is therefore not completing; I've tried 10 times...
They told me in customer support to clear the cache and cookies, which I did, but still nothing...
I wanted to try with another browser, but strangely I lose my discounts.
Anyway, could you please help me? Thank you
Configuration: Android / Chrome 77.0.3865.116

1 answer

Answer 1 / 1
brupala Posted messages 111111 Registration date   Status Member Last intervention   14 434
 
Hi,
You need to check with the seller's site, it's their problem.
Have you tried connecting to a box or public Wi-Fi instead of 4G?

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And... Voilà Voilà Voilà!
2
Daenerys
 
Hi, thank you for this response. No, unfortunately I haven't been able to try it, I'm in the middle of moving and I've already returned my equipment, I don't have public wifi nearby...
I will contact the seller's site, thank you.
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brupala Posted messages 111111 Registration date   Status Member Last intervention   14 434 > Daenerys
 
After that, for your information from my end, I can access this just fine: 
https://secure.ogone.com/Ncol/Prod/Backoffice/login/index?branding=OGONE&CSRFSP=%2Fncol%2Fprod%2Fbackoffice%2Fhome%2Findex&CSRFKEY=425E70FD8DB86DDB10A6A8B362EFAFC2A6CEB09D&CSRFTS=20191015115034

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